Production Support Engineer

Envision Technology Solutions; Mississauga; On-site; CAD 65,000 - 95,000; Full time

Job summary

Envision Technology Solutions in Mississauga, Canada, is seeking an experienced IT systems professional to provide application and production support. You will troubleshoot incidents, perform root-cause analysis, and implement effective resolutions while adhering to change-management procedures.

You will develop, test, and maintain programs and automation, participate in code reviews and SDLC processes, and monitor alerts to ensure system reliability.

Qualifications

• Experience monitoring system performance, availability, and reliability.
• Proficient with system commands and utilities.
• Experience installing and maintaining third-party software and hardware.
• Experience with production alert monitoring and response.
• Proficient in SDLC processes and code reviews.

Responsibilities

• Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.
• Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
• Review and execute installation, release, and change plans according to established change-management procedures.
• Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
• Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
• Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
• Install and maintain third-party software and hardware changes.
• Develop and improve monitoring, alerting, automation, and operational processes.
• Maintain technical documentation, support knowledge sharing, and contribute to team training.
• Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
• Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
• Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.

Skills

System monitoring

Root-cause analysis

On-call support

Change procedures

SDLC processes

Code reviews

Development collaboration

Test script development

Job description

• Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.
• Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
• Review and execute installation, release, and change plans according to established change-management procedures.
• Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
• Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
• Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
• Install and maintain third-party software and hardware changes.
• Develop and improve monitoring, alerting, automation, and operational processes.
• Maintain technical documentation, support knowledge sharing, and contribute to team training.
• Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
• Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
• Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.

Infrastructure Skills

• Systems monitoring, performance, availability, and reliability management.
• Experience using system commands and utilities.
• Installation and maintenance of third-party software and hardware.
• Production alert monitoring and response.
• Troubleshooting and root-cause analysis.
• Knowledge of change procedures and implementation planning.
• Experience providing on-call support.

Application Skills

• Understanding and following SDLC processes.
• Participation in code reviews.
• Collaboration with development teams.
• Preparing test scripts and supporting application-related troubleshooting.