Application Support Analyst

Insight Global; Toronto; Presencial; CAD 59.000 - 65.000; Jornada completa

Descripción de la vacante

Insight Global is seeking an Application Support Analyst to join a Wealth Management technology team. You will support a portfolio of business-critical applications, troubleshoot complex issues, and collaborate with stakeholders to ensure reliable operation for end users.

The role emphasizes incident management, on-call rotation, and continuous improvement in a fast-paced environment. Strong SQL skills and experience with monitoring tools are highly valued.

Formación

• 5+ years in Application Support or Production Support.
• Experience supporting business-critical applications in a corporate environment.
• Strong troubleshooting and problem-solving skills.
• Experience using SQL for queries, reporting, and issue investigation.

Responsabilidades

• Monitor and support a suite of business-critical applications.
• Investigate, troubleshoot, and resolve production incidents and user-reported issues.
• Perform root cause analysis and implement preventative solutions.
• Work closely with business stakeholders and development teams to support enhancements and releases.
• Develop and maintain support documentation, processes, and knowledge articles.
• Participate in incident management and on-call support activities.
• Contribute to continuous improvement initiatives that enhance application stability and performance.

Conocimientos

Application Support

SQL

Troubleshooting

Agile

Stakeholder Collaboration

Communication

Incident Management

On-call Rotation

Herramientas

Dynatrace

ELK Stack

PagerDuty

SQL Server

Windows/Linux

Descripción del empleo

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

• 5+ years of experience in Application Support, Production Support, or a similar support-focused role
• Experience supporting business-critical applications in a corporate environment
• Strong troubleshooting and problem-solving skills
• Experience using SQL for queries, reporting, and issue investigation
• Ability to manage multiple priorities and drive issues through to resolution
• Experience partnering with business users and technical teams to resolve incidents and support enhancements
• Excellent verbal and written communication skills
• Experience working within Agile environments
• Familiarity with monitoring and ticketing tools used to track application health and support activities
• Strong ownership mindset and accountability when managing incidents and service requests
• Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

• Experience supporting applications within Wealth Management, Banking, or Financial Services
• Exposure to Windows and Linux environments
• Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms
• Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

• Monitor and support a suite of business-critical applications
• Investigate, troubleshoot, and resolve production incidents and user-reported issues
• Perform root cause analysis and implement preventative solutions
• Work closely with business stakeholders and development teams to support application enhancements and releases
• Develop and maintain support documentation, processes, and knowledge articles
• Participate in incident management and on-call support activities
• Contribute to continuous improvement initiatives that enhance application stability and performance

*We do use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 47/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.