Production Support Analyst — Intermediate

Citigroup Inc.; Mississauga; On-site; CAD 112,000 - 156,000; Full time

Job summary

Citi is seeking a Production Support Intmd Analyst to provide technical and business support for Citi applications, coordinating with technology partners to resolve issues and ensure smooth releases. You will participate in disaster recovery testing and post-release verifications.

The role requires strong analytical skills, experience with monitoring and ITSM tools, and the ability to communicate effectively with stakeholders across the organization.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with monitoring and ITSM tools; strong documentation.
• Knowledge of databases, middleware, networking, cloud tech and programming basics.

Responsibilities

• Provide technical and business support for Citi applications.
• Field issues from stakeholders and coordinate with technology partners for remediation.
• Participate in application releases and post-release checks.
• Develop and maintain technical support documentation.
• Contribute to disaster recovery testing and incident response.

Skills

Monitoring tools

ITSM Tools

Documentation

Relational databases

Messaging queues

Cloud technologies

Programming/Scripting

Root cause analysis

Change management

Communication skills

Education

Bachelor’s/University degree or equivalent experience

Tools

Splunk

AppDynamics

Dynatrace

Prometheus

Grafana

ServiceNow

Kafka

Docker

Kubernetes

SQL databases

Job description

Citi is seeking a Production Support Intmd Analyst to provide technical and business support for Citi applications, coordinating with technology partners to resolve issues and ensure smooth releases. You will participate in disaster recovery testing and post-release verifications.

The role requires strong analytical skills, experience with monitoring and ITSM tools, and the ability to communicate effectively with stakeholders across the organization.