Senior Application Support Engineer: Cloud & SRE Lead

Citi; Mississauga; Presencial; CAD 133 000 - 200 000; Tempo integral

Resumo da oferta

Citi is seeking an Applications Support Sr Analyst in a full-time role. You will apply advanced knowledge to support Citi applications, drive stability, and coordinate with multiple technology teams to implement system enhancements.

Responsibilities include incident management, problem resolution, and guiding teams in stability improvements, with a focus on custody digital assets and settlements applications.

Qualificações

• 5+ years experience in an Application Support role.
• Demonstrated leadership and relationship-building skills.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Experience leading requirements gathering for large development projects.
• Proficient with basic technical tools and systems.
• Good interpersonal and communication skills.

Responsabilidades

• Provide technical and business support for Citi applications; resolve issues quickly and drive stability and efficiency.
• Partner with multiple technology teams to integrate functions and define system enhancements.
• Perform incident/outage management; collaborate with Development and Infrastructure to remediate stability risks.
• Investigate incidents across Custody Digital Assets and Settlements apps.
• Engage ITIL processes (Major Incident, problem, change management).
• Identify process bottlenecks and drive improvements with relevant teams.
• Support resiliency activities including disaster recovery and DR testing.
• Communicate outages to stakeholders and contribute to onboarding guidelines.

Conhecimentos

5+ years experience

Leadership

Communication

Problem solving

Fast-paced environment

Requirements gathering

Team collaboration

Formação académica

Bachelor's degree

Ferramentas

SQL Server

Oracle

OpenShift

ELK (Elastic Stack)

Grafana

Google Cloud Observability

Descrição da oferta de emprego

Citi is seeking an Applications Support Sr Analyst in a full-time role. You will apply advanced knowledge to support Citi applications, drive stability, and coordinate with multiple technology teams to implement system enhancements.

Responsibilities include incident management, problem resolution, and guiding teams in stability improvements, with a focus on custody digital assets and settlements applications.