Applications Support Analyst - Assistant Vice President

Citi; Mississauga; On-site; CAD 94,000 - 142,000; Full time

Job summary

Citi in Mississauga is seeking an Applications Support Analyst with 5+ years in app support to enhance stability and efficiency across Citi applications. You will manage end-to-end application environments, perform monitoring and release activities, and coach junior analysts.

Ideal candidates have hands-on cloud experience, strong analytical skills, and the ability to communicate complex issues clearly to technical and non-technical stakeholders.

Qualifications

• 5+ years in an Application Support role.
• Proven problem solving and strategic thinking abilities.
• Experience supporting apps using ECS cluster, Kafka, Solace, API Microservices.
• Hands-on cloud experience and managing cloud-based apps.
• Familiarity with active monitoring tools and proactive issue handling.
• Experience with cloud databases and related storage technologies.
• Programming languages knowledge and willingness to learn more.
• Strong written and verbal communication and analytical skills.
• Experience with problem management and incident tools.

Responsibilities

• Provide technical and business support for Citi applications and drive stability and efficiency.
• Maintain application systems in daily operations.
• Support applications and environments with focus on stability, quality, and SLAs.
• Perform start-of-day checks, monitoring, and regional handover.
• Participate in application releases from development to production.
• Create and maintain technical support documentation.
• Collaborate with development and production teams to prioritize fixes.

Skills

Experience 5+ years

Problem solving

Strategic thinking

Kafka

Solace

API Microservices

Cloud

Monitoring tools

Cloud storage tech

Programming languages

Communication

Analytical skills

Issue tracking tools

Problem Management Tools

Education

Bachelor's/University degree or equivalent experience

Tools

ECS cluster

Tivoli

Nagios

ITRS

Uptime

Job description

The Applications Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• The Application Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 5+ years experience in an Application Support role.
• Practical problem solving and strategic thinking skills
• Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
• Hands on experience in managing apps hosted on Cloud.
• Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
• Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor's/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location Full Time Salary Range

$94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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