Production Support Analyst

GFT TECHNOLOGIES SE; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Production Support Analyst to enhance their digital business landscape. This role offers a unique opportunity to work at the forefront of financial technology, providing critical support for FX systems and collaborating with talented teams to develop responsive web applications. You'll be part of a dynamic environment, ensuring seamless integration of APIs and optimizing applications for high-frequency trading. Join a company that values diversity, fosters innovation, and promotes a culture of collaboration, where your contributions will be recognized and celebrated.

Benefits

Six weeks vacation

Flexible schedule

Generous insurance plan

Diverse social activities

Qualifications

• 5-10 years of experience in frontend development, preferably in finance.
• Familiarity with trading systems and market data feeds.

Responsibilities

• Support FX systems for internal and external clients.
• Develop and maintain web applications for banking platforms.

Skills

Frontend Development

SQL

KDB/Q

Java

C++

Python

RESTful APIs

WebSocket Protocols

System Engineering Concepts

ITIL Concepts

Education

Bachelor's degree in Computer Science

Master's degree in Finance

Tools

UNIX/Linux

Job description

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Production Support Analyst

Date: May 2, 2025

Location:

Toronto, ON, CA, M5J 2P1

Working place: Hybrid

Production Support Analyst

GFT is shaping the future of digital business. We are recognized as transformation leaders with a passion for technology and innovation. We provide sustainable solutions through IT engineering and technology consulting. We are over 12,000 solution-oriented technology professionals across 20 countries. In Canada, we have offices in Toronto, Quebec & Montreal.

Here’s What You’ll Be Doing:

• Front line support of a 24/5.5 production of the FX systems for both internal and external clients. Incident and problem resolution, maintenance and deployment of application software
• Ensure all production incidents, service requests and problems logged and resolved in the banks systems
• Producing and using SQL / KDB queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
• Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 including some bank holidays
• Weekend and evening coverage if required
• Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
• Develop and maintain responsive web applications for banking and equity trading platforms.
• Collaborate with backend developers to integrate RESTful APIs and WebSocket connections.
• Implement complex UI components that display financial data, such as real-time stock tickers, charts, and portfolio management tools.
• Optimize web applications for maximum speed and scalability, especially in high-frequency trading environments.
• Work with UX/UI designers to translate design wireframes into high-quality code.
• Test and debug applications to ensure reliability, security, and compliance with industry regulations.

Here's What You Need:

• Bachelor’s or Master’s degree ideally in quantitative field (CS/Maths/Physics/Finance) and should have good written and verbal communication skills
• 5-10 years of experience in frontend development, preferably in the financial sector.
• Familiarity with financial services, particularly in banking and equity markets, including knowledge of trading systems, market data feeds, and regulatory requirements.
• Understanding of RESTful APIs, WebSocket protocols, and integration with backend services.
• Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment.

Excellent communication skills and the ability to collaborate with cross-functional teams

Skills:

• Experience in FX or Equities low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)
• Understanding of production management (ITIL) concepts

W hy Join the team?

Caring, Committed, Collaborative, Courageous, Creative are our core values, we are looking for people who know what they are doing and are motivated to bring a positive attitude to the GFT Group. This position offers a wonderful opportunity to truly engage and get involved in a dynamic and competent team. Joining GFT means choosing a company on a human scale where happiness and pleasure are of how we work, but it is also:

• The opportunity to provide complex banking solutions with global experts and local specialist ;
• Work with a leadership group that starts with trust first ;
• Have a team that cares what you think and how you would approach the solution ;
• Promotes remote work culture and only coming to office when it benefits everyone;
• Teamwork is at the heart of our values. We love to learn from challenges and celebrate success together!
• In addition to being part of our great team, you will have the start with these great work conditions:
• Six week’s vacation program for all
• 40h per week and flexible schedule
• Diversified social & sports activities
• Generous individual or family insurance plan.

Diversity & Inclusion : #MakeyourMark

Diversity is the key to a successful company. At GFT we are committed to cultivating, fostering, and preserving a culture of diversity, equity, and inclusion. We want to work with you because of your skills and your talent regardless of your age, ethnicity, gender identity, or physical ability. We know that being a diverse, inclusive employer will help us live up to our social responsibility and make a difference.

At GFT we are committed to cultivating, fostering, and preserving a culture of diversity, equity, and inclusion. We want to attract, recruit, develop and retain the most talented employees, regardless of their background. We are guided by our core values in everything we do, and recognize that being a diverse and inclusive employer helps us fulfil our social responsibility to make a difference.

At GFT, #MakeYourMark implies a commitment to always put you first, while helping you push your boundaries to achieve greatness, and giving you the freedom to innovate and create beyond conventions.

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