Production Planner/Customer Service

Schneider Electric; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Production Planner, where you'll play a crucial role in ensuring timely production of Engineered to Order products. This dynamic position involves planning, scheduling, and coordinating material orders while maintaining customer satisfaction through efficient order management and professional communication. You'll collaborate with various departments to ensure parts availability and manage inventories, contributing to a culture of sustainability and innovation. If you're passionate about making an impact and thrive in a fast-paced environment, this role offers a unique opportunity to grow your career while driving positive change in the industry.

Qualifications

• Degree in Supply Chain Management or related field required.
• 3-5 years experience in Production Planning with MRP systems.

Responsibilities

• Plan and schedule material orders for production requirements.
• Manage ETO project deliverables and ensure timely service to customers.

Skills

Production Planning

Customer Service

Inventory Management

Analytical Skills

Problem Solving

MS Office

SAP

Organizational Skills

Education

Degree in Supply Chain Management

Certified in Production and Inventory Management (CPIM)

Tools

S4/Hanna

AMAPS

SMS

Job description

The Production Planner will be responsible for planning, scheduling, and coordination of material orders to meet production requirements for Engineered to Order (ETO) Products. Responsibilities include processing ETO Warranty requests, contract review, managing change order requests, and providing customer satisfaction through timely response, professional communication, efficient order management, and prompt analysis and resolutions to customer issues. The role also involves managing on-hand inventories to ensure system data integrity to support ongoing accurate data reporting.

Responsibilities

• Provide professional, efficient, and timely service to customers.
• Provide ETO / Project order management based on specifications and customer requirements.
• Ensure ETO project deliverables are met and manage changes to scope, costs, and timelines.
• Complete contract review on incoming orders and ensure clean incoming orders.
• Schedule resources for ETO orders based on published lead time, shop loading, and shop input.
• Enter project estimate of labor/material and manage Cost Estimate to Actual.
• Compile and release ETO shop packages to Assembly Dept.
• Monitor Open Order Backlog report for ETO Products and address issues to ensure timely shipment of orders.
• Enter and maintain orders in S4/Hanna (SAP) with required information.
• Work closely with Purchasing, Engineering, and Assembly to ensure parts availability for product build.
• Attend weekly Production Meeting, providing job status updates and expediting inputs as necessary.
• Process return authorization requests, monitor credits in work queue, issue credits, and resolve disputes.
• Issue packing slips and complete inventory adjustments.
• Monitor job cost, escalate issues, and work with Finance for complete job cost review (Jrun’s) and close out process in SMS.
• Maintain optimal inventory levels through proper planning and analysis.
• Review and provide inputs for maintenance of Order Management ISO quality procedures.
• Review and manage negative on hand.
• Open cases in BFO for end customer warranties and manage BFO Customer Requests as required.
• Lead and implement process/efficiency improvement projects as necessary.
• Strong focus on safety and safe work practices.

Qualifications and Skills Required:

• Degree in Supply Chain Management, Business Management, or related field.
• Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification.
• 3 to 5 years experience in Production Planning (MRP system).
• Expertise in MS Office and SAP applications.
• S4/Hanna, AMAPS, SMS knowledge would be an asset.
• Excellent organizational skills with ability to balance multiple priorities in a fast-paced, dynamic work environment.
• Ability to establish and maintain effective working relationships with customers and functional departments.
• Good analytical and problem-solving skills. Ability to think "outside the box" to create and explore new opportunities.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.