Production Planner/Customer Service

Schneider Electric - Global; Mississauga; On-site; CAD 60,000 - 75,000; Full time

Job summary

Schneider Electric is seeking a Production Planner to manage planning, scheduling, and coordination of material orders for Engineered to Order (ETO) Products. The role includes ensuring customer satisfaction through efficient order management and compliance with quality procedures. Candidates should possess a relevant degree, certification in Production Management, and 3-5 years of experience. This opportunity allows you to contribute to sustainability initiatives in a dynamic work culture.

Qualifications

• 3 to 5 years experience in Production Planning (MRP system).
• Strong focus on Safety and safe work practices.
• Ability to balance multiple priorities in a fast-paced environment.

Responsibilities

• Schedule resource for ETO orders based on published lead time.
• Maintain optimal inventory levels through proper planning and analysis.
• Provide professional, efficient, and timely service to customers.

Skills

Organizational Skills

Analytical Skills

Problem Solving

Education

Degree in Supply Chain Management, Business Management, or related field

Certified in Production and Inventory Management (CPIM)

Tools

SAP

MS Office

Job description

The Production Planner will be responsible of planning, scheduling and co-coordination of material orders to meet production requirements for Engineered to Order (ETO) Products. Processing ETO Warranty requests, Contract Review, manage Change Order requests, providing External and Internal customer satisfaction through timely response, professional communication, efficient order management, prompt analysis and resolutions to customer issues, follow CPP4S (Customer Projects Process for Service), management of on hand inventories to ensure system data integrity to support ongoing accurate data reporting.

Responsibilities

• Provide professional, efficient and timely service to Customers
• Provide ETO / Project order management based on specifications and customer requirements.
• Ensure ETO project deliverables are met, manage changes to scope, costs and timelines.
• Complete contract review on incoming orders and ensure clean incoming orders.
• Schedule resource for ETO orders based on published lead time, shop loading and shop input.
• Enter project estimate of labor / material and manage Cost Estimate to Actual.
• Compile and release ETO shop packages to Assembly Dept.
• Daily monitoring of Open Order Backlog report for ETO Products, address issues to ensure timely
• shipment of orders.
• Enter and maintain orders in S4/Hanna (SAP) with required information.
• Work closely with Purchasing, Engineering and Assembly to ensure parts availability for product build.
• Attend weekly Production Meeting, providing job status updates, and as necessary expediting inputs to ensure jobs remain on track in meeting promised delivery dates.
• Process return authorization request, monitor credits in work queue, issue credit and resolve disputes.
• Issue packing slips and complete inventory adjustments.
• Monitor job cost, escalate issues, work with Finance providing complete job cost review (Jrun’s) and close out process in SMS.
• Maintain optimal inventory levels through proper planning and analysis.
• Review and provide inputs for maintenance of Order Management ISO quality procedures.
• Review and manage negative on hand.
• Open Cases in BFO for end customer warranties and open/manage BFO Customer Request as required.
• Lead and implement process/efficiency improvement projects as necessary.
• Strong focus on Safety and safe work practices

Qualifications and Skills required:

• Degree in Supply Chain Management, Business Management, or related field
• Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification.
• 3 to 5 years experience in Production Planning (MRP system)
• Expertise in MS Office and SAP applications
• S4/Hanna, AMAPS, SMS knowledge would be an asset
• Excellent organizational skills with ability to balance multiple priorities in a fast-paced, dynamic
• work environment
• Ability to establish and maintain effective working relationships with customers and functional
• departments.
• Good analytical and problem-solving skills. Ability to think "outside the box" to create and explore new opportunities.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The Production Planner will be responsible of planning, scheduling and co-coordination of material orders to meet production requirements for Engineered to Order (ETO) Products. Processing ETO Warranty requests, Contract Review, manage Change Order requests, providing External and Internal customer satisfaction through timely response, professional communication, efficient order management, prompt analysis and resolutions to customer issues, follow CPP4S (Customer Projects Process for Service), management of on hand inventories to ensure system data integrity to support ongoing accurate data reporting.

Responsibilities

• Provide professional, efficient and timely service to Customers
• Provide ETO / Project order management based on specifications and customer requirements.
• Ensure ETO project deliverables are met, manage changes to scope, costs and timelines.
• Complete contract review on incoming orders and ensure clean incoming orders.
• Schedule resource for ETO orders based on published lead time, shop loading and shop input.
• Enter project estimate of labor / material and manage Cost Estimate to Actual.
• Compile and release ETO shop packages to Assembly Dept.
• Daily monitoring of Open Order Backlog report for ETO Products, address issues to ensure timely
• shipment of orders.
• Enter and maintain orders in S4/Hanna (SAP) with required information.
• Work closely with Purchasing, Engineering and Assembly to ensure parts availability for product build.
• Attend weekly Production Meeting, providing job status updates, and as necessary expediting inputs to ensure jobs remain on track in meeting promised delivery dates.
• Process return authorization request, monitor credits in work queue, issue credit and resolve disputes.
• Issue packing slips and complete inventory adjustments.
• Monitor job cost, escalate issues, work with Finance providing complete job cost review (Jrun’s) and close out process in SMS.
• Maintain optimal inventory levels through proper planning and analysis.
• Review and provide inputs for maintenance of Order Management ISO quality procedures.
• Review and manage negative on hand.
• Open Cases in BFO for end customer warranties and open/manage BFO Customer Request as required.
• Lead and implement process/efficiency improvement projects as necessary.
• Strong focus on Safety and safe work practices

Qualifications and Skills required:

• Degree in Supply Chain Management, Business Management, or related field
• Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification.
• 3 to 5 years experience in Production Planning (MRP system)
• Expertise in MS Office and SAP applications
• S4/Hanna, AMAPS, SMS knowledge would be an asset
• Excellent organizational skills with ability to balance multiple priorities in a fast-paced, dynamic
• work environment
• Ability to establish and maintain effective working relationships with customers and functional
• departments.
• Good analytical and problem-solving skills. Ability to think "outside the box" to create and explore new opportunities.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.