Customer Supply Chain Planner

Thermo Fisher Scientific; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company in the pharmaceutical manufacturing sector is seeking a Customer Supply Chain Planner in Mississauga. This role involves managing client orders, creating production plans, and ensuring on-time delivery while maintaining data in SAP. Candidates should have relevant educational backgrounds and at least 2 years of experience in a similar position, emphasizing precision, strong customer service orientation, and effective problem-solving skills.

Benefits

Competitive remuneration

Annual incentive plan bonus scheme

Healthcare benefits

Company savings plan

Range of employee benefits

Qualifications

• Minimum 2 years of manufacturing planning or scheduling experience.
• Experience with SAP or equivalent planning tools.
• Strong negotiation skills and ability to analyze complex problems.

Responsibilities

• Monitor client orders from receipt to shipment.
• Create and maintain master data in SAP.
• Coordinate with internal teams for timely delivery and inventory management.

Skills

Client service orientation

Interpersonal skills

Detail-oriented

Problem-solving

Education

College/Technical School diploma in Materials Management or related field

BSc in Supply Chain, Logistics, or similar field

CPIM/CSCP or similar certification

Tools

SAP

Microsoft Word

Microsoft PowerPoint

Advanced Excel

Job description

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How will you make an impact?

Handle commercial customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provide clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Create and maintain the production plan in SAP system based on available production capacity (both Machine and Labour).

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

How will you make an impact?

Handle commercial customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provide clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Create and maintain the production plan in SAP system based on available production capacity (both Machine and Labour).

This is a fully onsite role.

What will you do:

• Monitor client orders through receipt to shipment and invoicing; follow up with internal teams to ensure performance to On Time Delivery in Full (OTIF).
• Act as voice of the customer at the site, highlighting, mitigating, and managing delivery risks, escalations, and stock outs.
• Create and maintain master data, i.e., Bill of Materials (BOMs), routings and other customer related data in SAP.
• Receive Firm Purchase Orders (POs) from customers, in accordance to forecast and site Sales and Operation plan (S&OP), confirms completeness and communicates confirmation information to client.
• Review bulk and semi-finished materials before accepting and planning new orders.
• Recognize un-forecasted orders and perform assessments prior to order acceptance including negotiating appropriate delivery dates with customer
• Coordinate with client & support teams to ensure document readiness & material availability prior to production, and on time release.
• Coordinate client requirements such as Active Pharmaceutical Ingredient (API) requirements with Business Managers (BMs) and buyers
• Coordinate client requirements with internal teams, i.e. Procurement, Production, Quality, Process/Package Engineering.
• Mitigate any outstanding issues impacting production or release of product with client.
• Participate in and facilitate various site operational meetings and chairs/attends weekly client calls.
• Facilitate customer order revisions and cancellations.
• Coordinate customer order releases and timely shipments from the plant.
• Monitor and report weekly and monthly OTIF performance and client metrics.
• Balance and adjust production plan as appropriate to enhance on time delivery and production efficiencies, with focus on resolution of client conflicts on shared constrained equipment.
• Coordinate extra sampling/ shipping requests.
• Review various reports including Expiry report to minimize obsolescence, ensure accurate planning for reduction of planned orders, and timely shipments of product to control inventory.
• Strong focus on customer forecast and inventory
• Support business review meetings, creating meaningful metrics, providing feedback on opportunities to strengthen customer relationships and support site objectives.
• Maintain a safe working environment and reports potential hazards.
  
  

How will you get here:

Education:

College/Technical School diploma in Materials Management or related business field.

BSc in Supply Chain, Logistics, or similar business field preferred.

Association for Supply Chain Management (ASCM/APICS) CPIM/CSCP or similar certification preferred.

Experience:

Minimum 2 years of previous client related, manufacturing planning or scheduling experience using SAP or equivalent “Business Planning Tools” preferably in a pharmaceutical or manufacturing environment.

Equivalency:

Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, and Abilities:

Strong client service orientation, and business perspective skills. Excellent interpersonal and communication skills (both written and oral). Ability to create metrics for Key Performance Indicator (KPI) reporting. Strong negotiations skills. Detail oriented with the ability to quickly analyze complex problems and propose solutions. Ability to balance and handle changing priorities. Works autonomously under general direction to meet project and team objectives. Proficient in Microsoft skills (Word, PowerPoint and Advanced Excel). Proficiency with the English language.

Standards and Expectations:

Follow all Environmental Health & Safety Policies and Procedures. Work collaboratively with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to quality SOPs and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems,etc.). Be client and patient consciousat all times. Understand Key Performance Indicators (KPI's) and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner and works collaboratively to mitigate the risks and put forward action items to ensure success. Consistently strives to improve skills and knowledge in related field.

Physical Requirements:

Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature extremes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator on occasionally.

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Production, Supply Chain, and Manufacturing

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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