Production Lead

Aviva; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

Aviva seeks a Production Lead for its AutoCare Centre in Mississauga, overseeing operations for efficient service delivery. Ideal candidates have 5 years in auto repair and leadership experience, ensuring high performance and customer satisfaction in a new facility. You will support a revolutionary approach to collision repair and customer experience.

Benefits

Medical and dental benefits

Eligibility for annual bonus

Retirement savings options including group RRSP

Competitive vacation package

Career development opportunities

Uniforms provided

Clean and safe work environment

Qualifications

• Min 5 years experience in auto repair industry.
• Previous leadership experience in automotive industry.
• Strong knowledge of repair practices and procedures.

Responsibilities

• Oversee daily activities of the auto body shop.
• Ensure all repairs meet high standards and regulations.
• Hire, train and supervise technicians.

Skills

Leadership skills

Customer service skills

Organizational skills

Time management skills

Multi-tasking ability

Education

Post-secondary education

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we’re removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working

• Work in a brand, new facility equipped with state-of-the-art tools and technology

• Enjoy a healthier, more comfortable work environment with modern amenities

• Help shape the autobody shop of the future

We are looking for an experienced Production Lead to oversee the daily operations of the Aviva AutoCare Centre located in Mississauga.

In this role, you will lead the autobody repair shop ensuring efficient and profitable service delivery while managing staff and customer satisfaction and maintaining high level of performance and quality work. You will play a pivotal role in fostering a collaborative and high-performing environment ensuring every repair meets the highest standards of excellence for Aviva’s customers.

Does this sound like an exciting challenge? Come join our team! Be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

• Oversee daily activities including scheduling repairs, managing inventory and ensuring auto body shop operates effectively and efficiently.

• Identify opportunities that promotes customer satisfaction and process improvement

• Ensure that all repairs are completed to a high standard and meeting industry regulations

• Seve as a liaison between customers, Aviva Canada and the body shop team

• Maintain quality and technical standards within the site

• Deliver on promises made to customers ensuring they will be without their vehicles for the shortest possible time

• Identify causes of issues and blockages which interrupt the flow of work through the workshop and problem solve

• Hire, train and supervise technicians and support staff, ensuring they are training, skilled and motivated

• Make decisions based on knowledge and data

• Complete performance reviews and development of talent

What You’ll Bring:

• Min 5 years experience working within the auto repair industry

• Post-secondary education

• Previous leadership experience automotive industry

• Valid driver’s license

• Leadership skills

• Customer service skills

• Strong knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures

• Excellent organizational, time management and interpersonal skills

• Strong ability to multi-task

What You’ll get:

• Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications

• Medical and dental benefits

• Eligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre

• Various retirement savings options including participation in optional group RRSP

• Competitive vacation package

• We offer exceptional career development opportunities

• We’ll support your professional development education

• Uniforms will be provided based on your role

• Clean and safe work environment including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Solus Canada.

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