Consultant, Production Application Support (Middleware/ Cloud/ ML)

CIBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

CIBC is seeking a Consultant for Production Application Support, focusing on Middleware and Cloud technologies. You will play a key role in managing application support, solving operational issues, and collaborating with various internal and external stakeholders to enhance service delivery. This mid-senior role requires expertise in Microsoft Azure and Middleware technologies, aimed at ensuring a seamless operational experience for clients.

Benefits

Competitive salary and incentive pay

Defined benefit pension plan

Employees share purchase plan

Wellbeing support

Vacation offering

Qualifications

• 3-5 years of experience in supporting applications in Microsoft Azure and Cloud environments.
• Working knowledge of Middleware support and batch processing.
• Experience supporting AI/ML models is an asset.

Responsibilities

• Provide investigation and second level support on client issues.
• Manage issue logs and design solutions to improve client satisfaction.
• Work as liaison with technology partners and manage escalations.

Skills

Application Production Support

Azure

Middleware Technologies

IT Operations Support

Tools

WebLogic

IBM MQ

Jboss

Unix/Linux

Azure DevOps

Job description

Consultant, Production Application Support (Middleware/ Cloud/ ML)

Join to apply for the Consultant, Production Application Support (Middleware/ Cloud/ ML) role at CIBC

Consultant, Production Application Support (Middleware/ Cloud/ ML)

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Join to apply for the Consultant, Production Application Support (Middleware/ Cloud/ ML) role at CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Infrastructure Operations & Networks. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.
  
  

Who You Are

• You can demonstrate 3-5 years of experience in supporting applications in Microsoft Azure, Cloud environments. Middleware support and batch processing; Strong working knowledge in WebLogic, IBM MQ, Jboss, Unix/Linux, Cloud and DevOps; Experience in CAAS, Autosys, Feedhub, Informatica, DataBricks and any scheduler is an asset. Experience in internal applications, you have working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities. Your Experience supporting AI/ML models will be an asset.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Azure API Management, Azure Automation, Azure Container Instances, Azure Devops, Azure Key Vault, Azure Monitor, Azure Pipelines, Cloud Infrastructure, IT Operations Support, Microsoft Azure Functions, Microsoft Azure Portal, Middleware Technologies, Oracle WebLogic, Unix

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking

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