Consultant, Production Application Support

CIBC; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

CIBC is seeking a Consultant for Production Application Support in Toronto. The role involves providing technical support for client issues, maintaining production applications, and collaborating with various teams. Ideal candidates will have SQL and Unix/Linux experience, along with a strong understanding of Capital Markets.

Benefits

Competitive salary and incentive pay

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Paid day off for personal development

Qualifications

• 3-4 years of SQL experience.
• 1-2 years in Unix/Linux environments.
• Knowledge of Capital Markets products/services.

Responsibilities

• Provide investigation and second level support on client issues.
• Maintain production applications and day-to-day operational activities.
• Act as a liaison with business partners and technology teams.

Skills

Application Monitoring

Communication

Documentation

ElasticSearch

Environmental Monitoring

Log Analysis

Microsoft Azure Application Insights

Microsoft Azure Portal

Monitoring Services

MS SQL Queries

SQL Database Queries

Tableau

Wiki Documentation

Job description

Consultant, Production Application Support

Join to apply for the Consultant, Production Application Support role at CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Capital Market Technology group, specifically the Client Delivery Services team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages, and questions from all internal and external applications by maintaining, prioritizing, and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, managing escalations, and modifying established procedures/approaches to suit specific situations, including 24x7 support and recovery coordination.

At CIBC, we enable the most optimal work environment for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, spending 1-2 days per week on-site, with other days remote.

How You’ll Succeed

• Production support: Investigate and define operational issues, prioritize based on severity, risk, and strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence, ensuring client satisfaction.
• Partnership: Work as a liaison with business partners, technology teams, senior management, and clients. Keep internal clients informed of team mandates, policies, and legislative changes. Promote and support the concepts, products, and services of the Channel Support area.
• Projects delivery: Act as a subject matter expert assessing impacts for system changes and projects, ensuring compliance with standards (Business, Continuity, Security, Privacy). Develop and maintain relationships with Technology, QA, and Project teams. Research, evaluate, and support new policies, procedures, and standards. Investigate issues and outages, providing recommendations.

Who You Are

• You have 3-4 years of SQL experience and 1-2 years in Unix/Linux environments. Knowledge of Capital Markets products/services, and experience with Fenergo/Cora, Cognos, .NET C# Development, and Salesforce is a plus.
• Your influence makes a difference. You build relationships and networks, inspiring outcomes through your expertise.
• You are digitally savvy, eager to embrace new technologies and tools.
• You pay attention to details, using critical thinking to inform decisions.
• You prioritize clients, engaging purposefully to find solutions and going the extra mile.
• You live our values—trust, teamwork, and accountability—bringing your authentic self to work.

What CIBC Offers

We prioritize your goals, starting from your strengths and ambitions. We offer opportunities to grow and develop your career, including:

• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.
• Innovative spaces and tools to foster collaboration and creativity.
• A culture supporting your growth through initiatives like Purpose Day, a paid day off for personal development.

What You Need To Know

• CIBC is committed to inclusivity. If you need accommodations, contact [e-mail].
• You must be legally eligible to work at the specified location(s) and have the necessary permits.
• You may be asked to complete assessments or tests as part of the application process.

Job Location

Toronto - 81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Monitoring, Communication, Documentation, ElasticSearch, Environmental Monitoring, Log Analysis, Microsoft Azure Application Insights, Microsoft Azure Portal, Monitoring Services, MS SQL Queries, SQL Database Queries, Tableau, Wiki Documentation

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Banking

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