Sales and Solutions Coordinator

Kaizen Lab Inc.; Oakville; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discounts

Casual dress

Social events

Fitness benefits

Mississauga/Oakville border location

Job summary

Entripy Custom Clothing in Oakville, Ontario is seeking a Sales and Solutions Coordinator to support the sales team by coordinating orders from inquiry through production. This role requires excellent communication with customers and internal teams, and a sharp eye for detail to keep multiple orders moving smoothly.

You will manage inquiries, prepare quotes, and develop tailored solutions while using Microsoft Dynamics ERP to track progress and ensure accurate, timely delivery.

Qualifications

• Experience with Microsoft Dynamics ERP or similar order management systems.
• 2+ years of experience in order processing, sales coordination, or a related role.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage the full order lifecycle: gather customer requirements, coordinate artwork and proofs, facilitate approval rounds, and enter confirmed orders into the ERP system.
• Serve as the primary point of contact for customers throughout the order process—providing updates, answering questions, and resolving issues quickly.
• Request, review, and relay proofs between internal production/design teams and customers, ensuring accuracy before sign-off.
• Source products outside Entripy's standard catalogue to meet specific customer needs, including obtaining supplier pricing.
• Maintain accurate order records and status updates within the ERP system.
• Identify opportunities to improve order flow and communication processes.

Skills

Order processing

Sales coordination

Attention to detail

Communication

Problem solving

Multitasking

Microsoft Office Suite

Tools

Microsoft Dynamics ERP

Job description

About us:

Entripy is Canada’s leader forcustom printed apparel, uniforms and promotional items. With screen printing,digital printing and embroidery all done in-house, Entripy delivers custombranded solutions for companies and organizations across Canada looking to “puttheir logo on it”. Proudly Canadian, Entripy’s use of proprietary technologyallows the company to offer one of the fastest turnaround times, on demandproduction and an effortless fulfillment process unmatched within the industry.Entripy is a certified member of the Canadian Aboriginal and Minority SupplierCouncil (CAMSC).

Job Summary:

The Sales and SolutionsCoordinator plays a critical role supporting the sales team and sits at thecentre of the customer experience — managing orders from first inquiry throughfinal approval and into production. This role involves coordinating sales processes,managing customer inquiries, preparing quotes, and developing tailoredsolutions to meet customer needs. It requires someone equally comfortablecommunicating with customers and navigating internal systems, with a sharp eyefor detail and the ability to keep multiple orders moving simultaneously toensure overall client satisfaction.

Salary Range:

$55,000 - $65,000 per annum

Location:

Oakville, Ontario. This position is an in-office position Monday - Friday.

Responsibilities:

• Manage the full order lifecycle:gather customer requirements, coordinate artwork and proofs, facilitateapproval rounds, and enter confirmed orders into Microsoft Dynamics.
• Serve as the primary point ofcontact for customers throughout the order process — providing updates,answering questions, and resolving issues quickly.
• Request, review, and relay proofsbetween internal production/design teams and customers, ensuring accuracybefore sign-off.
• Source products outside Entripy'sstandard catalogue to meet specific customer needs, including obtainingsupplier pricing.
• Maintain accurate order recordsand status updates within the ERP system.
• Identify opportunities to improveorder flow and communication processes.

Skills and Qualifications:

• Experience with Microsoft DynamicsERP or similar order management systems.
• 2+ years of experience in orderprocessing, sales coordination, or a related role.
• Strong attention to detail andaccuracy in data entry
• Excellent communication andproblem-solving skills.
• Ability to multitask andprioritize tasks in a fast-paced environment.
• Proficiency in Microsoft OfficeSuite.

Benefits:

• Medical/Dentalbenefits after successful completion of probation period
• EmployeeDiscounts (so you can rock your personalized attire)
• Casualdress (leave your business gear at home)
• Funsocial events (we work hard and play hard)
• Fitnessbenefits (we will help you get your fit on)
• Fantasticlocation (Mississauga/Oakville border)

Entripy Custom Clothing is proud to be an equal opportunity workplaceand in accordance with the Accessibility for Ontarians with Disabilities Act2005, will provide accommodation throughout the recruitment, selection andassessment process. In accordance with Ontario's Employment Standards Act,2000, Entripy Custom Clothing discloses that artificial intelligence (AI) toolsmay be used to screen, assess, or select applicants who apply to this publiclyadvertised position. Final hiring decisions are made by our human recruitersand hiring managers, who review applications with appropriate oversight. If youhave questions about our use of AI in recruitment, please contact [e-mail].