Production / Application Support Engineer (Level 3/4)

K&K Global Talent Solutions INC.; Quebec; Ibrido; CAD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

K&K Global Talent Solutions INC. seeks a Production / Application Support Engineer (Level 3/4) to ensure stability, performance, and reliability of enterprise platforms in a hybrid Montreal setting.

You will tackle highly escalated issues across on-prem and cloud, leveraging Unix/Linux, IBM DB2, and automation skills. The role emphasizes ITIL-aligned incident, problem, and change management, along with archiving and data lifecycle practices.

Competenze

• 8+ years in high-tier production or application support environments.
• Advanced Unix/Linux administration and troubleshooting.
• Strong Python and Perl scripting for automation.
• Proven experience supporting IBM DB2 databases.
• Experience with NAS storage systems and data retention pipelines.
• Familiarity with archiving applications and data lifecycle management.
• Deep ITIL knowledge, including Incident, Problem, and Change Management.

Mansioni

• Provide top-tier L3/L4 production and application support for complex issues.
• Administer and optimize Unix/Linux environments for high availability.
• Design and maintain Python and Perl automation scripts.
• Monitor, troubleshoot, and optimize IBM DB2 workloads.
• Manage NAS storage allocations and data retention pipelines.
• Oversee archiving applications to meet compliance and accessibility requirements.
• Lead ITIL processes and ensure safe production deployments.

Conoscenze

Unix/Linux administration

Python scripting

Perl scripting

IBM DB2

NAS storage

ITIL processes

Incident/Problem/Change Mgmt

Data archiving

Strumenti

UNIX/Linux tooling

Descrizione del lavoro

Location: Hybrid- Montreal, QC

Job type: Full-time/Permanent hiring

The Production / Application Support Engineer (Level 3/4) is responsible for ensuring the absolute stability, performance, and reliability of mission-critical enterprise platforms. Operating at the highest tier of technical support, you will troubleshoot complex infrastructure and application failures across hybrid on-premises and cloud environments. This role requires a deep technical foundation in Unix systems, legacy and modern database structures, enterprise storage, and advanced scripting for automation.

• L3/L4 Technical Support: Provide top-tier engineering support, deep-dive debugging, and resolution for highly escalated, complex application and infrastructure issues.
• Infrastructure Administration: Maintain, monitor, and optimize enterprise Unix/Linux environments to guarantee system availability and resilience.
• Process Automation: Design, build, and maintain robust Python and Perl scripts to automate system health checks, data processing pipelines, and operational tasks.
• Database & Storage Management: Monitor and troubleshoot IBM DB2 database workloads, manage enterprise NAS storage allocations, and ensure data integrity.
• Data Lifecycle Management: Oversee, configure, and maintain enterprise-scale archiving applications to satisfy operational accessibility and compliance frameworks.
• ITIL Service Delivery: Actively lead Incident, Problem, and Change Management pipelines, driving root-cause analysis (RCA) and ensuring safe production deployments.

Required Technical Competencies

• Experience: 8+ years of hands-on technical experience in high-tier production or application support environments.
• OS Administration: Advanced, practical knowledge of Unix/Linux administration and command-line troubleshooting.
• Automation Scripting: Strong capability in writing and debugging Python and Perl scripts for operations and task automation.
• Database Support: Proven technical proficiency supporting IBM DB2 databases, including performance analysis and query troubleshooting.
• Storage Systems: Practical knowledge managing NAS storage systems (allocations, performance, mounting, and access controls).
• Application Archiving: Solid experience managing enterprise archiving applications and high-volume data retention pipelines.
• Operational Frameworks: Deep familiarity with ITIL frameworks, specifically Incident, Problem, and Change Management workflows in zero-downtime environments.