IT Observability Infrastructure Technician - Dynatrace

Tech Talent International; Montreal (administrative region); Hybrid; CAD 85,000 - 90,000; Full time

Benefits offered by this job

Bonus 9%

RRSP matching 6%

Paid vacation 3-5 weeks

Benefits

Sick/personal day

Cell phone allowance

Transit discounts

Job summary

Tech Talent International is seeking an IT Observability Infrastructure Technician - Dynatrace for a large investment bank in downtown Montreal. Hybrid role; start with 5 days in office for 3 months, then 3 days onsite, 2 days from home.

You will design, implement and support 24x7 monitoring across Dynatrace, ITRS Geneos and related tools, collaborating with global teams to ensure compliance and secure service delivery.

Qualifications

• 3-5 years in technology monitoring/architecture
• Fluent in English
• Linux/Unix admin and Windows knowledge
• SQL knowledge
• Programming/scripting (Python/Perl/Shell)
• Automation experience with Ansible/Jenkins/Git
• Dynatrace certification within 3 months

Responsibilities

• Participate in design, implementation, management and 2nd/3rd level support for 24x7 server and network monitoring platform
• Maintain and upgrade solutions across platforms including Dynatrace, ITRS Geneos, Alerting Chain, Open Telemetry
• Produce documentation on standards/guidelines for regional deployment of tools
• Manage relationships with external technology providers and ensure IT Production voice
• Evaluate and implement processes/tools to automate and secure OS Engineering and Service Delivery
• Run the Bank activity
• Liaise with Global counterparts (Paris, UK, LATAM, APAC) for consistency
• Attend audit/compliance reviews and ensure policy compliance

Skills

Dynatrace

Linux/Unix admin

SQL

Scripting (Python/Perl/Bash)

Automation tools (Ansible/Jenkins/Git)

ITIL

Tools

Dynatrace

ITRS Geneos

Open Telemetry

Alerting Chain

Job description

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid‑sized organizations in Canada/US and Europe.

We currently have a role as an IT Observability Infrastructure Technician - Dynatrace with our large consulting client, working for a investment bank in the downtown Montreal area.

Role: IT Observability Infrastructure Technician - Dynatrace

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $85,000 - $90,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

MAIN RESPONSIBILITIES

The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

• Participate in providing design, implementation, management, integration and support (2nd and 3rd levels) for a 24*7 server and network monitoring platform.
• Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:
  • Dynatrace
  • ITRS Geneos
  • Alerting Chain
  • Open Telemetry
• Produce documentation on standards and guidelines for regional deployment and use of tools
• Manage the relationship with external technology providers to review new products, escalated issues, and provide a single voice from IT Production to these technology providers.
• Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve - automate and secure - OS Engineering and Service Delivery teams
• Run the Bank activity.
• Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.
• Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any and all related Policies

REQUIREMENTS

• 3-5 years industry experience in a technology monitoring and architectural capacity
• Fluent in English
• System administration – In‑depth knowledge and demonstrable hands‑on experience in Linux/Unix and good knowledge on Windows systems.
• Good general understanding of global infrastructure, firewalls, network protocols, certificates management, network load balancing and considerations in these areas.
• Proficiency with SQL and database concept
• Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages: Python, Perl, Shell Scripting (Bash).
• Automation – Experience of automated test /server automation tools such as Ansible, Jenkins, Git and integration with security vaults.
• Must be Dynatrace certified, if not, within 3 months after the beginning of the contract

SKILLS AND BEHAVIOURS

• Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel
• Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
• Ability to work effectively in geographically dispersed cross‑functional teams
• Ability to coordinate with various technical and non-technical teams to achieve quality results
• Introduce new ideas and processes which improve performance and productivity
• ITIL and process minded

Key Requirements

• 3+ years of work experience with System Administration
• 2+ years of work experience with Scripting
• 2+ years of work experience with Dynatrace