Product Support Sales Representative

Big Country Equipment Repair Ltd.; Kamloops; Hybrid; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Laptop provided

Company vehicle

Travel opportunities

Professional development

Job summary

Big Country Equipment is seeking an energetic Product Support Sales Representative to join our Kamloops team. You will actively promote our heavy equipment, lubricants, and related products, while supporting post-sale activities to ensure long-term customer success.

The role requires strong sales skills, solid knowledge of heavy equipment used in mining, forestry and construction, and the ability to travel up to 50% for customer engagements and training.

Qualifications

• Proven sales experience with equipment, lubricants, and safety products.
• Strong knowledge of heavy equipment used in construction, forestry, mining, and oil & gas.
• Proficient with business systems and software; able to navigate CRM.
• Excellent communication, presentation, and interpersonal skills.
• Willingness and ability to travel as required.

Responsibilities

• Actively sell and promote Big Country products and support post-sale activities.
• Prepare quotes and develop presentations for customer bids and proposals.
• Manage customer communications via phone, email, and in-person meetings.
• Support technical requirements, including product training and demonstrations.
• Assist with product delivery at customer sites as needed.
• Travel as required for customer engagement and sales activities (≈50%).
• Provide operational support and assist with marketing initiatives and promotions.
• Handle receiving, unloading, staging, and re-shipping of inventory.

Skills

Sales experience

Heavy equipment knowledge

CRM software

Communication skills

Relationship building

Tools

CRM software

Job description

Job Title: Product Support Sales Representative Job Location: Kamloops, B.C
Base Rate: $115K-$125k annually – plus bonus eligible Schedule: Full-time, flexibility required for travel and overtime as needed Accommodations: Provided when travelling

About Us

Big Country Equipment is a leading heavy equipment service and repair company that works with resource-based customers in the mining, construction, forestry, and oil and gas sectors across Canada. Big Country was formed in 2017. We have grown rapidly from a one-truck operation to over 140 employees and a fleet of over 40 fully equipped service trucks, taking care of customers throughout Canada 24 hours a day, 365 days a year.

We are currently seeking an energetic and flexible Product Support Sales Representative to join our dynamic team. You must be local to Kamloops, B.C., and/or be willing to relocate to Kamloops for this role. This role is perfect for someone passionate about customer service and skilled in sales, particularly in oils, lubricants, tools, and heavy-duty equipment. The ideal candidate should be adept at multitasking, possess excellent communication skills, and be comfortable with both computer systems and direct customer interactions.

Duties and Responsibilities

• Actively sell and promote the Big Country suite of products while supporting post-sale activities to ensure long-term customer success.
• Prepare quotes and develop presentations in support of customer bids and proposals.
• Manage customer communications, including phone calls, emails, and in-person meetings.
• Support the technical requirements of Big Country products, including product training and demonstrations.
• Assist with the delivery of products and services at customer sites as required.
• Handle receiving, unloading, staging, and re-shipping of inventory.
• Provide operational support and assist with marketing initiatives, including online promotions and trade show participation.
• Travel as required for customer engagement, product training, and sales activities (estimated 50% travel / 50% local).
• Perform additional duties as required to support overall business needs.

Requirements

• Proven sales experience, preferably with equipment, lubricants, and safety products.
• Strong knowledge of heavy equipment used in construction, forestry, mining, and oil & gas industries.
• Proficient in computer skills with the ability to navigate business systems and software efficiently.
• Demonstrated ability to build and maintain strong customer and internal relationships.
• Excellent communication, presentation, and interpersonal skills.
• Willingness and ability to travel as required.
• Experience using CRM software to manage customer relationships and sales activities.
• Background in marketing, promotions, or trade show participation is considered an asset.
• Proven sales experience, preferably with equipment, lubricants, and safety products.

Benefits

• Competitive salary and benefits package.
• Comprehensive health insurance, including dental and vision.
• Retirement savings plan.
• Opportunities for professional development and training.
• The company provided a laptop and a cell phone.
• Company vehicle provided for work travel.

We want to thank all candidates who applied for this position. However, only those selected for an interview will be contacted.

Big Country is an equal opportunity employer committed to providing equal employment opportunities without discrimination or harassment based on race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, or any other protected status under the law. We strongly encourage applications from Indigenous Peoples and kindly request that individuals from Indigenous communities clearly identify their status during the application process.