Product Support Representative - Construction

Wajax; Kamloops; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in industrial products is seeking a Product Support Representative for the construction sector. This entry-level role involves developing customer relationships, conducting sales calls, and providing expert product solutions. Candidates should have a college diploma or Red Seal certification and 2-3 years of relevant experience. The position offers competitive benefits, training programs, and opportunities for growth within the company.

Benefits

Health and dental benefits

Training and development programs

Exclusive discounts

Recognition programs

Company-matched pension plan

Health and Wellness programs

Qualifications

• 2-3 years in sales, marketing, or related fields.
• Heavy equipment knowledge is an asset.

Responsibilities

• Develop customer relationships within a defined territory.
• Conduct outside sales calls to clients.
• Achieve and exceed sales targets monthly and annually.

Skills

Sales

Customer Relationship Management

Communication

Education

College diploma or Red Seal Certification

Tools

Microsoft Office

Salesforce

Job description

Product Support Representative - Construction

Join to apply for the Product Support Representative - Construction role at Wajax.

Role Overview

Play an integral role in the sales process as an outside Product Support Representative. Build your business by developing customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax offers. Collaborate with team members to provide expert advice, product solutions, and a comprehensive customer experience.

Responsibilities

• Develop customer relationships within a defined territory.
• Conduct outside sales calls to clients.
• Generate customer referrals.
• Identify opportunities for upselling and cross-selling.
• Provide customer feedback and resolve concerns promptly.
• Respond to phone and email inquiries.
• Achieve and exceed sales targets monthly and annually.
• Assist in creating and submitting bids for national opportunities.
• Coordinate with manufacturers, internal departments, and suppliers to track order status and ensure timely delivery.

Candidate Requirements

• Education: College diploma or Red Seal Certification in a related field such as Parts & Warehousing or Heavy Duty Mechanic.
• Experience: 2-3 years in sales, marketing, or related business fields.
• Knowledge: Heavy equipment knowledge is an asset; familiar with IMPACT selling process; valid driver’s license required.
• Skills: Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), CRM (Salesforce preferred).

About Wajax

Established in 1858, Wajax is a leading provider of industrial products and solutions across Canada, serving industries such as energy, construction, transportation, mining, and more. We are committed to innovation, diversity, and supporting Canadian industry with a dedicated team of passionate professionals.

Benefits

• Competitive health and dental benefits with employer-paid premiums and health spending account.
• Industry-leading training and development programs.
• Exclusive discounts with major manufacturers and service providers.
• Recognition programs with merchandise, gift certificates, and cash awards.
• Company-matched pension plan.
• Health and Wellness programs.

Additional Information

Wajax is an inclusive employer committed to diversity and equal opportunity. Final candidates will undergo pre-screening. We welcome candidates requiring accommodations during the hiring process.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Machinery Manufacturing

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