Customer Support Representative

Globe Life - Recruiting; Calgary; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the insurance industry is seeking a Customer Support Representative. This entry-level role focuses on assisting customers with their insurance needs via phone, email, and chat. The ideal candidate will be a people person with strong communication skills, eager to learn and grow in a supportive environment. Enjoy the flexibility of remote work while making a meaningful impact in customers' lives.

Benefits

Competitive performance-based salary

Benefits

Supportive work culture

Opportunities for growth

Qualifications

• Experience in customer service is a plus, but training will be provided.
• Ability to explain complex information simply and clearly.

Responsibilities

• Guide customers through policy questions and claims support.
• Listen and offer personalized solutions to meet customer needs.
• Stay updated with insurance products to provide the best advice.

Skills

Problem Solving

Communication

Organization

Job description

Globe Life - Recruiting Calgary, Alberta, Canada

3 weeks ago Be among the first 25 applicants

Do you enjoy solving problems and making meaningful connections with people? If so, we have the perfect opportunity for you! We are seeking a Customer Support Representative to join our dynamic team in the insurance industry. In this role, you’ll be the friendly and knowledgeable voice that helps customers navigate their insurance needs, providing clear, reliable, and personalized assistance.

As a Customer Support Representative, you’ll engage with customers via phone, email, and chat to answer questions, process claims, and resolve any issues they may face. Whether it’s explaining policy details or guiding a customer through the claims process, your goal will be to deliver a positive and supportive experience. Every interaction is an opportunity to create a sense of trust and satisfaction, making you an essential part of our mission to provide the highest level of customer care.

At Globe Life, we’re committed to helping you thrive—not just in your career, but as a valued part of our team. Here, your growth matters, and we provide the resources, support, and opportunities to help you reach new heights. Enjoy the flexibility of remote work while being part of a dynamic, inclusive environment where your efforts are truly appreciated.

Why This Role is Perfect for You :

• Make a meaningful difference in people’s lives every day
• Join a supportive, team-oriented environment
• We supply you with leads to help you succeed
• Opportunity to learn, grow, and advance in your career
• Competitive performance base-salary, benefits, and a rewarding work culture
• Every conversation is an opportunity to help someone feel more confident in their insurance choices—and you’ll leave your mark with every interaction

Your Role :

• Be the Bridge : You'll be the first point of contact for customers, guiding them through everything from policy questions to claims support, always with empathy and clarity
• Craft Solutions : No two customers are the same—your job is to listen, understand, and offer personalized solutions that meet their needs
• Make Every Moment Count : Whether it's a quick question or a more complex issue, you'll ensure every interaction leaves customers feeling heard, valued, and taken care of
• Grow Your Knowledge : Stay ahead of the curve by keeping up-to-date with insurance products and services, so you can confidently offer the best advice to customers
• Team Collaboration : You’ll work alongside a passionate group of colleagues, all committed to delivering exceptional service, while learning and growing together

Qualifications we need :

• You’re a people person who enjoys finding solutions, especially in those tricky moments when customers need reassurance
• Whether it’s over the phone, by email, or through chat, you know how to explain complex things simply and with warmth
• You handle multiple inquiries with ease, stay organized under pressure, and still manage to keep a positive vibe
• If you've worked in customer service and with your experience or a similar role, that is great! If not, we’ll provide all the training you need to succeed
• Whether you're new or an industry pro, you’re excited to grow and try fresh ideas.
• Explaining complex information simply and clearly is your thing—you make clients feel confident and cared for

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Internet Publishing

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