Product Support Representative - Construction

Wajax Limited; Kamloops; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in industrial products seeks a Product Support Representative to enhance customer relationships and drive sales in the construction sector. The role involves outside sales, upselling, and providing expert product solutions. The ideal candidate has a college diploma or certification and 2-3 years of relevant experience. Join a team committed to supporting Canadian industries with competitive pay and comprehensive benefits.

Benefits

Competitive pay

Benefits

Learning opportunities

Discounts

Recognition programs

Pension plans

Wellness initiatives

Qualifications

• 2-3 years in sales, marketing, or related business fields.
• Heavy equipment knowledge is an asset.

Responsibilities

• Invest in customer relationships within a defined territory.
• Conduct outside sales calls to clients.
• Meet and exceed sales targets on a monthly/annual basis.

Skills

Customer Relationship Management

Sales

Communication

Education

College diploma or related Red Seal Certification

Tools

Microsoft Office Suite

CRM systems

Job description

Product Support Representative - Construction

Job Category: Prairies

Requisition Number: PRODU008885

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• Posted: May 16, 2025
• Full-Time

Locations

Showing 1 location

Description

The Opportunity

Play an integral role in the sales process as an outside Product Support Representative. Build your business by developing customer relationships, answering product and service questions, and suggesting additional products and services offered by Wajax. Collaborate with team members to provide expert advice, knowledge, and product solutions for a comprehensive customer experience.

The Role

• Invest in customer relationships within a defined territory.
• Conduct outside sales calls to clients.
• Generate customer referrals.
• Identify opportunities to upsell and cross-sell.
• Provide customer feedback.
• Address and resolve customer concerns promptly.
• Manage phone and email inquiries.
• Meet and exceed sales targets on a monthly/annual basis.
• Assist in preparing and submitting bids for national customer opportunities.
• Coordinate with manufacturers, internal departments, and suppliers to track orders and ensure timely delivery.

The Candidate

• Education: College diploma or related Red Seal Certification in fields such as Parts & Warehousing or Heavy Duty Mechanics.
• Work Experience: 2-3 years in sales, marketing, or related business fields.
• Knowledge: Heavy equipment knowledge is an asset; familiarity with IMPACT selling process; valid driver’s license required.
• Proficiency: Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), CRM systems (Salesforce preferred).

The Company

Since 1858, Wajax has been a leading provider of industrial products and solutions across Canada, serving various sectors including energy, construction, transportation, and more. Our team is passionate about supporting Canadian industries and driving innovation.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, learning opportunities, and additional perks such as discounts, recognition programs, pension plans, and wellness initiatives.

We value diversity and are committed to providing an inclusive workplace. Please inform us if accommodations are needed for the interview process. Final candidates will undergo pre-screening as a condition of employment.