Field Technical Services Manager

Daikin Comfort; Burnaby; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading HVAC company is seeking a Technical Support Specialist in Burnaby to deliver exceptional support and training on HVAC products. Responsibilities include troubleshooting, conducting training sessions, and ensuring product reliability through field investigations. The ideal candidate has over 5 years of technical support experience, HVAC certification, and excels in customer interaction and problem-solving. This role requires travel and the ability to work in various environments, making it vital for someone who is self-motivated and has robust organizational skills.

Qualifications

• Minimum 5 years technical support experience required.
• Minimum 1-year technical training experience preferred.

Responsibilities

• Provide technical expertise for product reliability investigations.
• Gather Voice of the Customer to monitor quality issues.
• Complete field service reports via current software.
• Train independent distributor trainers and technical managers.
• Conduct technical training sessions for dealers and contractors.

Skills

Public speaking

Excellent customer service

Proficiency in Microsoft Office365

Excellent written and verbal communication

Problem-solving

Organizational skills

Technical acumen

Education

High School Diploma or GED equivalent

HVAC training/certification

Job description

A leading HVAC company is seeking a Technical Support Specialist in Burnaby to deliver exceptional support and training on HVAC products. Responsibilities include troubleshooting, conducting training sessions, and ensuring product reliability through field investigations. The ideal candidate has over 5 years of technical support experience, HVAC certification, and excels in customer interaction and problem-solving. This role requires travel and the ability to work in various environments, making it vital for someone who is self-motivated and has robust organizational skills.