Product Specialist

Citron Hygiene; Markham; On-site; CAD 48,000 - 70,000; Full time

Job summary

Citron Hygiene is seeking a results-driven Product Specialist, Consumables to grow sales of our workplace and washroom hygiene consumables. The role combines sales, product knowledge, and account management to drive sustainable revenue across commercial, industrial, healthcare, education, hospitality, and food service sectors.

You will prospect and develop new business opportunities, manage accounts, and maintain CRM records while collaborating with service and operations teams.

Qualifications

• 3+ years of B2B sales experience, preferably in consumables, facility services, sanitation or related industries.
• Proven track record of meeting or exceeding sales targets.
• Strong consultative selling and negotiation skills.
• Excellent presentation, communication, and relationship-building abilities.
• Experience managing multiple accounts and priorities.
• Proficiency with CRM platforms and Microsoft Office applications.
• Valid driver's license and willingness to travel within assigned territory.

Responsibilities

• Prospect and develop new business opportunities within assigned territory.
• Promote and sell Citron Hygiene's consumable product portfolio to new and existing customers.
• Conduct customer needs assessments and recommend tailored hygiene and workplace solutions.
• Develop and execute territory growth plans to achieve revenue and margin objectives.
• Generate and manage a healthy pipeline of opportunities through cold calling, networking, referrals, and lead generation activities.
• Deliver persuasive product presentations and demonstrations.
• Build strong relationships with facility managers, procurement teams, operations leaders, and business owners.
• Maintain accurate records of customer interactions, opportunities, forecasts, and sales activities within CRM systems.

Skills

B2B sales

Consultative selling

Negotiation skills

Presentation skills

Relationship-building

Travel willingness

CRM platforms

Microsoft Office

Tools

CRM platforms

Microsoft Office

Job description

Great companies start with great people!

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Citron Hygiene is seeking a results-drivenProduct Specialist, Consumables to grow sales of our workplace and washroom hygiene consumables, including hand hygiene products, paper products, air care solutions, feminine hygiene products, cleaning chemicals, and related workplace essentials. The Product Specialist will be responsible for identifying new business opportunities, developing customer relationships, increasing product penetration within existing accounts, and delivering consultative hygiene solutions that improve customer experience, compliance, and workplace wellness.

This role combines sales expertise, product knowledge, and account management to drive sustainable revenue growth across commercial, industrial, healthcare, education, hospitality, and food service sectors.

Key Responsibilities

Sales & Business Development

• Prospect and develop new business opportunities within assigned territory.
• Promote and sell Citron Hygiene's consumable product portfolio to new and existing customers.
• Conduct customer needs assessments and recommend tailored hygiene and workplace solutions.
• Develop and execute territory growth plans to achieve revenue and margin objectives.
• Generate and manage a healthy pipeline of opportunities through cold calling, networking, referrals, and lead generation activities.
• Deliver persuasive product presentations and demonstrations.
• 75% of time dedicated to selling and 25% dedicated to learning and administrative tasks

Account Management

• Build strong relationships with facility managers, procurement teams, operations leaders, and business owners.
• Regularly review customer usage patterns and identify opportunities for additional product penetration.
• Conduct business reviews and recommend value-added solutions.
• Ensure high levels of customer satisfaction and retention.

Product Expertise

• Maintain expert knowledge of Citron Hygiene consumable products and industry trends.
• Educate customers on product features, benefits, sustainability initiatives, and cost-saving opportunities.
• Provide guidance regarding workplace hygiene best practices and compliance requirements where applicable.
• Work closely with service, operations, and customer care teams to ensure seamless customer implementation.
• Collaborate with sales leadership on strategic account opportunities.
• Support product launches, promotional campaigns, and market initiatives.

Reporting & CRM Management

• Maintain accurate records of customer interactions, opportunities, forecasts, and sales activities within CRM systems.
• Track performance metrics and report against sales goals.
• Monitor market trends and competitor activities.

Qualifications

• 3+ years of B2B sales experience, preferably in consumables, facility services, sanitation, janitorial supplies, workplace solutions, or related industries.
• Proven track record of meeting or exceeding sales targets.
• Strong consultative selling and negotiation skills.
• Excellent presentation, communication, and relationship-building abilities.
• Experience managing multiple accounts and priorities.
• Proficiency with CRM platforms and Microsoft Office applications.
• Valid driver's license and willingness to travel within assigned territory.

Preferred Qualifications

• Experience selling hygiene, sanitation, janitorial, safety, or facility management products.
• Knowledge of healthcare, food service, manufacturing, education, or commercial facility markets.
• Experience with recurring revenue and contract-based sales models.
• Customer-focused mindset
• Hunter mentality with strong prospecting skills
• Strategic thinking and problem-solving
• Strong business acumen
• Results-oriented and self-motivated
• Effective relationship management
• Attention to detail and organizational skills
• Adaptability and resilience

Performance Metrics

• New customer acquisition
• Existing account expansion
• Gross margin achievement
• Sales pipeline activity and conversion rates
• Cross-selling and upselling success

What Success Looks Like

• Consistently exceeds monthly and annual sales targets.
• Grows consumable sales penetration within the existing customer base.
• Develops long‑term customer partnerships.
• Serves as a trusted advisor on workplace hygiene and consumable product solutions.
• Contributes to Citron Hygiene's reputation as a leader in hygiene, wellness, and workplace experience solutions.

Expected Total Compensation: $48,000-$70,000

New Role

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

As a people‑first company, we believe every candidate deserves a genuine human experience. Our recruitment process is fully human‑led; no AI is used at any stage. Every review, assessment, screening, and hiring decision is made thoughtfully by a recruiter and/or a hiring manager.
Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.