Product Specialist

Syneos Health; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare company in Calgary is seeking a Product Specialist Representative to support the launch of Quviviq in the insomnia market. The role involves educating healthcare professionals, building relationships, and collaborating with internal teams. Ideal candidates will have a Bachelor's degree and experience in life science sales, with a focus on insomnia and sleep disorders. Join us to make a difference in patient care.

Qualifications

• At least 2+ years of life science sales experience.
• Experience with psych/CNS/Sleep Disorders is advantageous.

Responsibilities

• Develop and execute a territory business plan to meet or exceed goals.
• Build strong customer relationships and understand patient and HCP needs.
• Promote products ethically within regulatory guidelines.

Skills

Communication

Collaboration

Accountability

Technology Adaptability

Education

Bachelor's Degree in Science or Business

Job description

Updated: May 6, 2025
Location: Calgary, AB, Canada
Job ID: 9453

Reporting to the West Regional Business Manager (RBM), the Product Specialist Representative (PSR) will support the successful product launch of Quviviq across Canada in the insomnia market. The PSR will be responsible for educating healthcare professionals (HCPs) including GPs, family medicine practitioners, and specialists (primarily psychiatry) about the product and its data, building relationships with key opinion leaders (KOLs) and stakeholders, and providing insights into market trends. The role involves developing product and competitor knowledge, coordinating activities with physicians, supporting product training, patient support programs, and collaborating with sales and marketing teams to deliver excellent customer experiences.

Key qualities for success include ownership of the business, innovation, advocacy for insomnia patients, a positive mindset, technological adaptability, and teamwork. The candidate should be an early adopter of tools and tailor messaging effectively.

Job Responsibilities

• Develop and execute a territory business plan to meet or exceed goals.
• Leverage omni-channel systems to engage customers virtually and face-to-face.
• Build strong customer relationships and understand patient and HCP needs.
• Advocate for insomnia patients within the organization.
• Serve as a resource regarding access to therapy, guidelines, and product information.
• Coordinate learning activities based on HCP needs and gather feedback.
• Promote products ethically within regulatory guidelines.
• Report territory activities accurately and timely.
• Collaborate with internal teams on market insights and results.
• Complete training and manage promotional budgets.
• Attend medical congresses and meetings as needed.
• Engage effectively in virtual and live customer interactions.
• Travel minimally overnight as required.
• Perform additional duties as assigned.

Qualifications

• Bachelor's Degree, preferably in Science or Business.
• At least 2+ years of life science sales experience.
• Experience with psych/CNS/Sleep Disorders is advantageous.
• Proven sales success and strong communication skills.
• Ability to collaborate across teams and utilize omni-channel tools.
• Willingness to travel locally and nationally; valid driver’s license required.
• Residence within the territory or within its boundaries.

Core Competencies

• Accountability
• Drive for Results
• Business Acumen
• Science Mindset
• Technology Adaptability

At Syneos Health, we value diversity and inclusion. We encourage applications regardless of experience alignment, considering transferable skills. Join our Talent Network for updates on opportunities.

Why work with us? We offer a challenging, fast-paced environment with resources and autonomy to succeed. Our global presence and extensive partnerships provide diverse career paths. Join us in making a difference by bringing therapies to patients worldwide.