Product Service Manager CAN

RONA+; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

RONA+ is seeking a Merchandising Service Manager to ensure excellent merchandising execution in stores. This role involves managing a team, overseeing projects, and maintaining store presentation standards, while fostering a safe and inclusive work environment. Ideal candidates will have strong retail experience and leadership skills, facilitating the growth of their team members.

Benefits

Inclusive and safe working environment

Promotion of work-life balance

Employee discounts

Benefits: insurance, annual salary review

Opportunities for advancement

Ongoing training

Comprehensive training program

Student incentive program

Qualifications

• Two years customer service or retail experience in a fast-paced environment.
• One year of management experience as a team lead.
• Merchandising experience including reading planograms.

Responsibilities

• Oversee merchandising and project execution activities.
• Manage and train the Merchandising Service Associates.
• Ensure compliance with merchandising and safety standards.

Skills

Customer Service

Management

Merchandising

Leadership

Education

High School Diploma or equivalent

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as :

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits : insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe, accessible, and appealing shopping experience for customers. The Merchandising Service Manager works closely with deployment, field, and store leaders to confirm project priorities, scheduling, and needs (e.g., materials, supplies, time) while also providing ongoing project execution updates and feedback. This includes supervising the work of and assigning Merchandising Service team members to projects and project teams, monitoring resources, and reallocating work when needed. The MSM reviews and completes tasks assigned ,completes special projects, conducts surveys. The Merchandising Service Manager ensures store merchandise is stocked, fronted, and priced according to planograms, reset instructions, and store-specific merchandising standards (e.g., stock, displays, promotion space).

Your role :

• Resets and merchandise servicing (Resets and bay servicing)
• Provides direction to Merchandising Service Associates (MSA) regarding project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Confirms that all resets and bay integrity efforts are completed, in working order, and according to RONA’s specifications, planograms, and merchandising and safety standards
• Oversees that proof of reset completion is properly documented
• Leads associates in pre- and post-walks to confirm project details and expectations
• Confirms completion of all WIRE tasks
• Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
• Oversees that merchandise, including top stock, is stocked, fronted, fully packed down, and priced in assigned area according to planogram
• Oversees efforts to move beams and grids, rotate stock, build products, and display products and product support materials as appropriate per reset and / or project instructions and processes
• Confirms that all signage, reorder stickers, pricing, and product information is accurate
• Works with Receiving departments to ensure each assigned store has a staging process for reset product and product support materials
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
• Identifies and solves merchandising and / or planogram issues in assigned stores, leveraging knowledge and understanding of the overall Merchandising service and servicing strategy; communicates opportunities for improvement to the Field Merchandising and Service Manager to be shared across the district, region, and enterprise, as appropriate
• Coordinates with Field Merchandising and Service Manager to ensure all supporting materials are available to complete the project prior to project execution date Customer service
• Advocates Loss Prevention safety requirements
• Administers the onboarding, training, and career development of Merchandise Service Associates, including Asset Protection training, ongoing positional training, and on-the-job coaching and mentoring during major resets to promote safety, accountability, and efficiency
• Administers performance management for MSAs including handling disciplinary actions in coordination with Human Resources
• Conducts MSA candidate interviews with Field Merchandising and Service Manager
• Ensures Merchandising Service Associates are kept on their assigned tasks within each store.
• Identifies and resolves project and / or store-level issues using available resources

What we're looking for :

• High School Diploma or equivalent
• Two (2) years of customer service or retail experience in a fast-paced retail environment
• One (1) year of management experience as a team lead or leading others in a formal or informal capacity
• One (1) year of merchandising experience including reading planogram, setting up and tearing down displays
• Ability to work overnight and weekends as required
• Experience operating power equipment such as lifts, order pickers, and similar equipment (preferred)
• Working knowledge of basic tools needed for the job, such as hand tools, drills, and saws (preferred)

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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