Loans Services Manager (Anticipatory)

Export Development Canada; Ottawa; Hybrid; CAD 63,000 - 86,000; Full time

Job summary

Export Development Canada is seeking a Loans Services Manager to oversee the lifecycle of financial transactions, ensuring efficiency and accuracy. This dynamic role involves managing the loan process, providing strategic support, and contributing to team objectives in a hybrid work environment.

Benefits

Relocation assistance

Bilingual environment

Inclusive and collaborative workplace

Qualifications

• Minimum 2 years’ experience in business administration or finance operations.
• Bilingual candidates (English and French) preferred.
• Experience in Customer Service and banking industry valued.

Responsibilities

• Manage the lifecycle of financial transactions for loans.
• Analyze documentation for disbursement eligibility and risk mitigation.
• Provide accurate data for management and reporting purposes.

Skills

Microsoft Office applications

Cash flow management

Loan servicing

Education

Undergraduate degree in Accounting, Business Administration, Finance

Tools

CLS

PeopleSoft

Job description

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses explore new opportunities through export and bring their vision, passion, and innovation to the world. Your expertise will support over 25,000 Canadian businesses and their customers in up to 200 markets worldwide. You’ll work among the best in an inclusive, collaborative environment that fosters professional development and success. You’ll also make a daily impact for businesses, Canada, and your colleagues.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team & Job Overview

We are building a pool of candidates to fill future vacancies for the role of Loans Services Manager. The Loans Operations team manages all EDC financing products from signing to final repayment, ensuring efficiency, accuracy, and dependability. We seek a dynamic, motivated professional to actively contribute to achieving team objectives and managing a portfolio of financing transactions.

This posting may also be used for future permanent and contract roles over the next 12 months.

Key Responsibilities

1. Manage the lifecycle of financial transactions, ensuring proper disbursement, prompt customer payments, and repayments.
2. Identify banking solutions and recommend modifications to payment infrastructure.
3. Interpret loan documents to create accurate loan structures in the operational system.
4. Analyze documentation for conformity with loan agreements for disbursement eligibility.
5. Manage global payment and settlement systems for all cash flows.
6. Invoice and collect loan repayments as per agreements.
7. Oversee the lifecycle of loans, ensuring correct payment allocations and verifications.
8. Implement risk mitigation and collection strategies for overdue amounts, maintaining ledger accuracy.
9. Handle escalations of complex customer issues and inquiries.
10. Provide accurate data for management and reporting purposes.

Screening Criteria

• Undergraduate degree in Accounting, Business Administration, Finance, or relevant work experience.
• Minimum 2 years’ experience in business administration or finance operations.
• Advanced skills in Microsoft Office applications.
• Basic knowledge of banking, cash flow management, and loan servicing.

Assets

• Bilingual candidates (English and French) preferred.
• Experience in Customer Service and loan servicing systems like CLS and PeopleSoft.
• Experience in banking industry and/or professional designations (e.g., CFA, CPA) or MBA.

Location

Hybrid work environment at EDC’s Ottawa head office. Relocation assistance available for eligible candidates. Not eligible for contract roles.

Compensation

• Salaries typically range from $63,894 to $85,194, based on qualifications and experience.

Employment Equity

• EDC encourages applications from diverse groups and offers accommodations during the interview process.