Product Manager – Clinic Analytics & Reporting

Sycle; Vancouver; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Employer-paid health insurance (family

14 holidays

12 vacation days

4 personal days

6 sick days

RRSP matching up to 4%

Internet stipend $50/mo

Transit stipend $50/mo

Tuition reimbursement

Job summary

Sycle is seeking an experienced Product Manager for Clinic Analytics & Reporting in British Columbia. You will lead enterprise reporting, BI, and practice analytics features for hearing care practices, blending clinical health outcomes with retail metrics.

Ideal candidates bring PM experience in B2B SaaS or healthcare IT, strong SQL and BI tool skills (Tableau/PowerBI/Looker), and familiarity with EMR/EHR systems. Hybrid work in BC is available, with a focus on analytics-driven growth.

Qualifications

• 3–5+ years of PM experience in B2B SaaS, Retail Analytics, BI or Healthcare IT
• Experience translating clinical and retail data into dashboards
• Exposure to EMR/EHR or healthcare practice management platforms is a plus

Responsibilities

• Define and execute analytics dashboards roadmaps for real-time visibility into health outcomes and retail sales.
• Bridge clinical data with retail KPIs and deliver executive-ready dashboards.
• Prototype reporting queries using AI workflows and synthesize user feedback at scale.
• Collaborate with data engineering, UX, marketing and client success to drive analytics adoption.

Skills

Product Management

Retail Analytics

Healthcare IT

SQL

Tableau/PowerBI

Looker

Agentic Tools

Education

Bachelor's degree in Business/CS/Info Systems

Tools

Looker

Tableau

PowerBI

Job description

About Sycle

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.

The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with a large remote workforce across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers.

The Opportunity

We are seeking an experienced Product Manager – Clinic Analytics & Reporting to lead the vision, strategy, and execution of our enterprise reporting, business intelligence, and practice analytics features.This role is open to candidates in BC.

Audiology practices are hybrid operational environments: they blend clinical patient care with retail storefront operations (hearing aid sales, device inventory, conversion funnels, and marketing ROI). The ideal candidate brings a strong understanding of retail metrics, sales funnel tracking, and financial reporting—complemented by exposure to healthcare, EMR, or SaaS practice management.

In this role, you will also serve as an Agentic AI champion, leveraging modern AI productivity and prototyping tools to accelerate dataset analysis, automate documentation, and rapidly deliver actionable insights to practice owners.

Tech Stack & Tools

• AI Tooling & Productivity: Claude 4.6+, GPT 5.4+, Windsurf, Cursor, and modern AI prototyping/analytics tools.
• Analytics & BI Stack: SQL, Tableau/PowerBI, Snowflake, Mixpanel, and data warehouse architectures.
• Core Systems: EHR/EMR, Practice Management, and Retail Point-of-Sale (POS) reporting workflows.

Key Pillars of Responsibility

• Product Strategy & Commercial Intelligence: Define and execute the roadmap for analytics dashboards that give practice owners real-time visibility into both clinical health outcomes and retail sales performance (e.g., patient conversion, device sales, clinic utilization, revenue cycle).
• Retail & Clinical Metric Alignment: Bridge the gap between clinical data and retail KPIs. Translate complex transactional and clinical data into intuitive, executive-ready dashboards.
• Agentic Execution & Prototyping: Utilize AI multi-agent workflows to rapidly model reporting queries, generate data visualization prototypes, and synthesize user feedback at scale.
• Cross-Functional Collaboration: Partner with data engineering, UX design, marketing, and client success to prioritize analytics features that drive customer retention and open new enterprise upsell opportunities.
• Data Integrity & Compliance: Ensure all reporting data architectures comply with HIPAA standards, patient privacy mandates, and enterprise role-based access controls.

Skills & Requirements

• Product Management Experience: 3–5+ years of PM experience in B2B SaaS, Retail Analytics, Business Intelligence, Digital Health or Healthcare IT.
• Retail & Business Metrics Mastery: Strong working knowledge of retail SaaS metrics (sales conversion, inventory turnover, marketing ROI, revenue per patient, ARPU).
• Healthcare/EMR Familiarity: Experience working with EMR, EHR, or healthcare practice management platforms is highly desirable.
• Data & Technical Proficiency: Direct experience writing SQL queries, working with modern BI tools (Tableau, PowerBI, Looker), and designing reporting data models.
• Agentic Proficiency: Demonstrable capability using AI tools to streamline specification writing, data analysis, or wireframing.
• Education: Bachelor’s degree in Business, Business Analytics, Computer Science, Information Systems, or a related field.

Bonus Points

• Experience building analytics solutions for retail healthcare chains, optical/dental clinics, or enterprise franchises.
• Background in data science or business intelligence engineering.

What Success Looks Like

• Actionable Insights: Delivering intuitive dashboards that allow practice managers to immediately identify operational bottlenecks and revenue leakage.
• Velocity: Accelerating reporting feature delivery using AI-enabled data modeling and specification workflows.
• Customer Retention: Increasing platform stickiness by making Sycle the single source of truth for clinic owners' financial and operational success.

Benefits

• Healthcare: 100% employer-paid employee-only premium.
• Time Off: 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.
• RRSP: Up to 4% matching on contributions of 5% or more.
• Perks: $50/month internet stipend, $50/month transit (Vancouver), and tuition reimbursement.