Product Manager – Patient Intake

Sycle; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Holidays & vacation

RRSP match

Internet stipend

Transit allowance

Tuition reimbursement

Job summary

Sycle in BC is seeking an experienced Product Manager – Patient Intake to reinvent how patients check in, register, and onboard into audiology practices. You will own the end-to-end digital intake lifecycle—exploring tablet-based registration, digital pre-arrival forms, self-service kiosks, and voice/speech recognition tools.

You will combine empathy for front-office staff with a passion for Agentic AI, drafting PRDs and accelerating delivery while ensuring HIPAA compliance and accessibility.

Qualifications

• 3–5+ years of Product Management experience in healthcare SaaS, EMR/EHR platforms, patient access, or digital front door solutions.
• Deep understanding of healthcare front-office workflows, patient onboarding, insurance eligibility verification, and demographic data capture.
• Demonstrable experience leveraging AI agents to accelerate research synthesis, build interactive prototypes, or automate requirement drafting.
• Proven track record of designing hardware-agnostic (tablet, mobile, web) user interfaces for diverse demographics, including seniors.
• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or a related field.

Responsibilities

• Own the strategy for transforming manual front-office workflows into frictionless digital intake experiences (pre-visit online intake, in-clinic tablet check-in, ambient/speech recognition, insurance card capture).
• Conduct hands-on clinic observations and user research with front-desk staff and patients to remove friction, eliminate redundant paper forms, and increase check-in velocity.
• Utilize AI multi-agent tools to auto-generate BDD/Gherkin acceptance criteria, mock up user interface wireframes, and test form logic at accelerated speeds.
• Ensure intake data smoothly maps into core EMR patient records, demographic tables, and scheduling systems without requiring double-entry by clinic staff.
• Ensure all digital intake solutions comply with HIPAA regulations, electronic signature laws (e.g., eSIGN), and accessibility standards (WCAG/ADA).

Skills

Healthcare PM Mastery

Workflow Expertise

Agentic Proficiency

User-Centric Design

Education

Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science

Job description

About Sycle

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.

The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with a large remote workforce across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply! We're looking to fill this role in BC.

The Opportunity

We are seeking an experienced Product Manager – Patient Intake to reinvent how patients check in, register, and onboard into audiology practices. First impressions matter: front-office bottlenecks, manual paper forms, and slow registration slow down care and increase clinic overhead.

In this role, you will own the end-to-end digital intake lifecycle—exploring modern solutions like tablet-based registration, digital pre-arrival forms, self-service kiosks, and voice/speech recognition tools. You will combine deep empathy for front-office clinic staff with a passion for Agentic AI—using modern AI tools to rapidly prototype frictionless user journeys, draft detailed PRDs, and accelerate technical delivery.

Tech Stack & Tools

• AI Tooling & Productivity: Claude 4.6+, GPT 5.4+, Windsurf, Cursor, and modern AI prototyping/PRD orchestration tools.
• Hardware & Interface Protocols: Digital forms, tablet/kiosk integrations, Speech-to-Text (STT) APIs, and OCR document scanning.
• Core Systems: EHR/EMR registration modules, Practice Management (PM) scheduling, and digital consent/signature workflows.

Key Pillars of Responsibility

• Intake Vision & Roadmap: Own the strategy for transforming manual front-office workflows into frictionless digital intake experiences (pre-visit online intake, in-clinic tablet check-in, ambient/speech recognition, insurance card capture).
• Front-Office Workflow Optimization: Conduct hands-on clinic observations and user research with front-desk staff and patients to remove friction, eliminate redundant paper forms, and increase check-in velocity.
• Agentic Execution: Utilize AI multi-agent tools to auto-generate BDD/Gherkin acceptance criteria, mock up user interface wireframes, and test form logic at accelerated speeds.
• Interoperability & Data Capture: Ensure intake data smoothly maps into core EMR patient records, demographic tables, and scheduling systems without requiring double-entry by clinic staff.
• Compliance & Accessibility: Ensure all digital intake solutions comply with HIPAA regulations, electronic signature laws (e.g., eSIGN), and accessibility standards (WCAG/ADA compliance for older demographics).

Skills & Requirements

• Healthcare PM Mastery: 3–5+ years of Product Management experience in healthcare SaaS, EMR/EHR platforms, patient access, or digital front door solutions.
• Workflow Expertise: Deep understanding of healthcare front-office workflows, patient onboarding, insurance eligibility verification, and demographic data capture.
• Agentic Proficiency: Demonstrable experience leveraging AI agents to accelerate research synthesis, build interactive prototypes, or automate requirement drafting.
• User-Centric Design: Proven track record of designing hardware-agnostic (tablet, mobile, web) user interfaces that cater to diverse patient demographics, including seniors.
• Education: Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or a related field.

Bonus Points

• Experience with voice AI, natural language processing (NLP), or OCR data extraction in a clinical setting.
• Experience with hardware/kiosk integrations or patient engagement platforms (e.g., Phreesia, Clearwave).

What Success Looks Like

• Frictionless Onboarding: Significantly reducing check-in times and eliminating paper intake across partner clinics.
• High Data Accuracy: Achieving high first-pass demographic and insurance data accuracy, reducing front-office billing errors.
• Velocity & Innovation: Rapidly testing and deploying novel intake technologies (speech recognition, digital forms) using AI-accelerated product discovery tools.

Benefits

• Healthcare: 100% employer-paid employee-only premium.
• Time Off: 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.
• RRSP: Up to 4% matching on contributions of 5% or more.
• Perks: $50/month internet stipend, $50/month transit (Vancouver), and tuition reimbursement.