Technical Business Analyst - SaaS Migration

Sycle; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Time Off

RRSP

Internet stipend

Transit stipend (Vancouver)

Tuition reimbursement

Job summary

Sycle is seeking a highly analytical Technical Business Analyst to partner with the Product Management team on a major enterprise account. You will map workflows, investigate legacy systems, and translate findings into recommendations for engineering and client stakeholders.

You will help transition a heavily customized, legacy system to Sycle’s modern SaaS platform, driving AI-enabled productivity and cross-functional coordination to keep delivery on schedule.

Qualifications

• Healthcare / Clinical Workflow domain knowledge helps understand patient and operational workflows.
• Enterprise client experience with high-touch accounts is valuable.
• Technical rigor: ability to dive into details and understand data models.
• Adaptability and resilience under ambiguity and deadlines.
• Strong Agile / Scrum skills for ceremonies and deliverables.
• Clear written and verbal communication of complex concepts.

Responsibilities

• Perform detailed systems and workflow analysis across clinical, ordering, purchasing, and operational processes.
• Investigate complex technical problems, write queries, establish KPIs, analyze system behavior.
• Own and facilitate Scrum ceremonies to ensure predictable delivery.
• Create technical documentation bridging business goals with technical requirements.
• Maintain project artifacts, track risks, dependencies, and decisions with Engineering
• Leverage AI tools to speed up research, documentation, and data analysis.
• Engage with enterprise clients in meetings, providing updates on workstreams and maps.

Skills

Healthcare domain knowledge

Enterprise client experience

Technical rigor

Adaptability

Agile / Scrum

Excellent communication

Job description

About Sycle

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.

The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with a large remote workforce across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply! This role is open to candidates in BC.

Position Overview

Sycle is seeking a highly analytical and technical Technical Business Analyst to partner directly with our Product Management team on a high-stakes enterprise account. In this role, you will get deep into the technical weeds—investigating legacy software systems, analyzing complex workflows, mapping out data, and translating detailed findings into clear recommendations for engineering and client stakeholders.

This role is critical in helping a major enterprise client transition from a heavily customized, legacy system onto Sycle’s modern SaaS platform. You will serve as the engine behind workflow mapping and system investigation while keeping cross-functional teams organized and delivery on schedule.

Key Responsibilities

• Systems & Workflow Analysis: Perform detailed mapping of clinical, ordering, purchasing, and operational workflows across both \"as-is\" legacy environments and \"to-be\" SaaS platform states.


• Deep Data & System Investigation: Independently investigate complex technical problems, conduct deep data analysis, write database queries, establish KPIs, and analyze system behaviors with minimal guidance.


• Scrum Facilitation & Agile Delivery: Own and facilitate key Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and demos to ensure predictable team delivery.


• Technical Documentation: Author high-quality documentation that bridges high-level business goals and granular technical requirements, tailoring communication for both technical teams and client executives.


• Project Ownership & Organization: Maintain project artifacts, track risks, dependencies, and decisions, and proactively collaborate with Engineering to obtain and validate updates.


• AI-Enabled Productivity: Leverage modern AI tools to streamline research, documentation, data analysis, and daily workflows to accelerate delivery speed.


• Client Engagement: Participate directly in enterprise client meetings, providing clear, accurate, and timely updates on technical workstreams and process maps.

Qualifications

• Healthcare / Clinical Workflow Domain Knowledge: Strong preference for experience in audiology, clinical management, or allied healthcare domains (e.g., chiropractic, physical therapy) to quickly grasp complex patient and operational workflows.


• Enterprise Client Experience: Proven track record working directly on high-touch enterprise accounts where priorities shift rapidly and stakeholder management is critical.


• Technical Rigor: Proven ability to dive into technical details, write queries, review system architecture, and understand data models without needing constant engineering support.


• High Adaptability & Stress Management: Strong emotional intelligence and resilience when navigating ambiguity, tight deadlines, client pressure, and shifting product priorities.


• Strong Agile / Scrum Skills: Hands-on experience facilitating Agile ceremonies and managing project deliverables in a fast-paced environment.


• Excellent Communication: Ability to translate complex technical concepts into clear prose and concise client updates.

Benefits

• Healthcare: 100% employer-paid employee-only premium.


• Time Off: 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.


• RRSP: Up to 4% matching on contributions of 5% or more.


• Perks: $50/month internet stipend, $50/month transit (Vancouver), and tuition reimbursement.

Compensation Note:

Salary ranges reflect our national pay band. Offers are determined based on the successful candidate's geographic location, local cost of living, and experience.