Product Design Manager, Hospitality

Lightspeed Commerce; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Product Design Manager to lead a dynamic team in crafting user-centered designs for the hospitality sector. In this role, you'll not only guide the design process but also foster team growth through mentorship and collaboration. Your strategic thinking will be pivotal in solving complex design challenges, while your passion for user experience will drive the creation of intuitive products. Join a forward-thinking organization that values creativity and inclusivity, and make a significant impact in enhancing the experiences of restaurant operators worldwide.

Benefits

Lightspeed equity scheme

Unlimited paid time off

Health Insurance

Wellness benefit of $500 per year

Paid leave for new parents

Online Mental Health Resources

Access to LinkedIn Learning

Qualifications

• 1-2 years of experience in a management role on a Design team.
• Strong understanding of design system principles and practices.
• Excellent communication and data visualization skills.

Responsibilities

• Lead product design team to create impactful user experiences.
• Oversee project completion and mentor team members.
• Develop design strategies based on user data and feedback.

Skills

People Management

Design Thinking

User-Centric Design

Communication Skills

Problem Solving

Service Design

Data Visualization

Curiosity in Product Strategy

Education

Bachelor of Design

Visual Arts Degree

Architecture Degree

Industrial Design Degree

Communication Degree

Tools

Figma

Google Suite

Miro

JIRA

Usertesting

Dovetail

Maze

Fullstory

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!

Lightspeed is looking for a Product Design Manager to join our FOH Hospitality team in Toronto, Ontario. In this role, you will lead your product design team in creating intuitive, impactful user experiences that restaurant operators find both valuable and enjoyable to use. You’ll also play a key role in nurturing the growth of your team—providing mentorship, fostering collaboration, and supporting their development as high-performing, user-centered designers.

What You’ll be responsible for:

• Problem Solving
• Understand business objectives to solve highly abstract problems and uncover unidentified ones.
• Connect and lead teams in executing solutions end-to-end.
• Apply strategic thinking not just in execution but to shape how teams approach new problems.
• Coaching and Management
• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervises contributors on projects and manages the workload and backlog across the team.
• Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face.
• Driving User-Centricity
• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition.
• Facilitates journey mapping and mental model exercises.
• Systems Thinking
• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.
• Lead a team in defining discovery components and evolving and elevating the design system.
• Prototyping
• Create prototypes or support the team to do so.
• Develop an excellent understanding of the current tooling within the team, and provide guidance to other designers on technical capabilities and constraints.

You may be asked to contribute as part of the wider Lightspeed team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!

What you need to bring:

We're looking for a candidate who has experience with the following:

• 1-2 years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• A design-thinking education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team’s goals.
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience design sprint methodologies, tools, and processes.
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro, and JIRA.

The tools you will use in our team are: Figma Enterprise, Miro and familiarity with UXR tooling (ie: Usertesting, Dovetail, Maze, Fullstory).

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Unlimited/flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Online Mental Health Resources
• Access to LinkedIn Learning

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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