Delivery Specialist - OpenRoad Toyota Richmond

OpenRoad Auto Group Limited; Richmond; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan

Job summary

OpenRoad Auto Group Limited invites applications for a Delivery Specialist at Toyota Richmond in the Sales department. The role focuses on greeting customers, supporting the delivery of vehicles, and coordinating cross-functional delivery steps with Finance, Insurance, and Detailing teams.

You will present and explain vehicle features, ensure timely delivery, and maintain showroom readiness while delivering a high standard of customer service.

Qualifications

• Be tech savvy and comfortable with automotive technology.
• Well organized with strong time management skills.
• Excellent communication and interpersonal skills.
• Strong customer service mindset.

Responsibilities

• Prepare showroom and keep it attractive for customers.
• Greet customers and provide exceptional service.
• Support Sales during vehicle delivery process.
• Coordinate deliveries between Sales, Finance & Insurance, and Detailing teams.
• Explain vehicle features and demonstrate them to guests.
• Oversee delivery readiness and ensure cleanliness and timeliness.
• Follow up with customers after delivery to address questions.

Skills

Tech savvy

Time management

Customer service

Communication skills

Team collaboration

Attention to detail

Job description

DRIVING POSSIBILITIES

Position: Delivery Specialist

Employment Status: Full-Time

Dealership: Toyota Richmond

Department: Sales

Compensation: $55,000 to $60,000 per annum

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES

• Prepare the showroom and ensure it is in an attractive and desirable state at all times.
• Assist in greeting and welcoming customers and provide excellent customer service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Following up with customers after delivery on any outstanding questions regarding vehicle.
• Responding to guest inquires, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Strong customer service skills.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver’s License with a good driving record.

Internal Candidates:

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.