Lot Associate - OpenRoad Toyota Richmond

OpenRoad Auto Group Limited; Richmond; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Training and development opportunities

Collaborative work culture

Job summary

OpenRoad Auto Group Limited is seeking a Lot Associate for OpenRoad Toyota Richmond in Richmond, BC. This full-time role offers hourly pay of $18.50–$21.00 and supports a dynamic automotive sales environment.

Join a culture recognized among Canada’s Best Employers with opportunities for training, advancement, and a comprehensive benefits program for full-time teammates. You’ll help maintain showroom and lot presentation and ensure customer-focused service.

Qualifications

• Knowledge of customer service standards and vehicle care
• Ability to work as part of a team
• Attention to detail and quality control
• Ability to meet deadlines

Responsibilities

• Report any area of concern to department manager regarding supplies or equipment.
• Report hazardous conditions to management.
• Exceed customer expectations on vehicle delivery condition.
• Provide excellent customer service to guests.
• Start vehicles, check batteries, and recharge as needed.
• Keep showroom and lot neat, and vehicles clean daily.
• Assist in transporting customers and performing tasks for other departments.

Job description

DRIVING POSSIBILITIES.

Position: Lot Associate

Employment Status: Full-Time

Dealership: OpenRoad Toyota Richmond

Department: Sales

Compensation: $18.50 - $21.00 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

Grow Your Career at OpenRoad!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
• To be aware of and report to a member of management any or hazardous condition deemed as an emergency.
• To be aware of the importance of exceeding our customers’ expectation on delivery condition of vehicle.
• Ensure excellent customer service provided to all guests, and interact professionally.
• Start all vehicles, check for dead batteries and recharge any that are dead.
• Keep inventory arranged in neat and orderly fashion and clean at all times, including ensuring show room vehicles are spotless daily.
• Washing vehicles after service tasks are complete.
• Advise Pre-Owned Manager of any noted problems with used vehicles.
• Keep work area free of debris and trash from vehicles.
• Keep delivery area free of other vehicles and debris.
• Keep work station neat, tidy, organized, and put all supplies in order at end of day.
• During winter months keep doorways shoveled, sanded and cleared. Also clear snow and ice from cars in lot.
• Transport customers as requested by Sales & Service Managers.
• Duties may also include picking up and delivering of parts, personnel, and paperwork as required by other dealership depts.
• Perform tasks as directed by Sales or Service Manager (i.e., washing customers’ cars, emptying trash containers or any other task) that will assist in the smooth flow of the company.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Valid British Columbia driver’s license, with a clean Drivers Abstract.
• Ability to work cooperatively with other employees.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Attention to detail and high quality control standards.
• Ability to work effectively against deadlines.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.