Procurement Analyst

Swoon; Toronto; Hybrid; CAD 44,000 - 52,000; Full time

Job summary

Swoon in Toronto, ON is seeking a Procurement Analyst to support and optimize procurement operations. This hybrid role involves working across Coupa and Zip platforms to enable efficient purchasing, supplier onboarding, and lifecycle management.

You will help resolve system issues, document processes, and drive user enablement. The ideal candidate has 1–3 years in procurement, strong analytical and communication skills, and familiarity with S2P/P2P processes.

Qualifications

• 1–3 years of experience in procurement, procurement operations, Source-to-Pay, or related business systems.
• Experience with procurement platforms or tools, with Coupa strongly preferred.
• Exposure to other procurement platforms (SAP Ariba, Ivalua, Jaggaer, Oracle Procurement) will be considered.

Responsibilities

• Manage user access, provisioning, onboarding/offboarding, and permissions across procurement platforms such as Coupa and Zip.
• Support procurement workflows and resolve issues in requisitions, approvals, purchasing, receiving, and invoicing.

Skills

Analytical thinking

Communication skills

Multi-priority management

Problem-solving

Education

Post-secondary education in Business, Supply Chain, Finance, Information Systems

Tools

Coupa

Zip

SAP Ariba

Job description

Location: Toronto, ON – Hybrid (Hybrid: Typically 1–3 days per week in office; Wednesday and Thursday, plus the fourth Friday of each month, are designated in-office days and are subject to change based on business needs.)

Contract: ASAP through October 30, 2027

Hours: 37.5 hours/week, Monday–Friday, 9:00 AM–5:00 PM

Work Model: Hybrid, typically 1–3 days/week in office

Openings: 2

Pay:

• T4 - $32.14
• INC - $38.26

What You’ll Be Working On

You’ll support a variety of Procurement initiatives, including:

• Supporting the ongoing operation and optimization of Coupa Source-to-Pay (S2P) processes.
• Supporting the implementation and rollout of the Zip procurement platform, including testing, validation, and change adoption.
• Helping resolve system and process issues and identifying opportunities to improve the user experience.
• Supporting procurement users and suppliers throughout the purchasing lifecycle.
• Contributing to documentation, training, process improvements, and change management initiatives.
• Analyzing operational data and recurring issues to identify trends and improvement opportunities.

Key Responsibilities

Depending on business needs, the successful candidates may focus primarily on either User Administration & Systems Support or Stakeholder & Supplier Enablement.

1. User Administration & Systems Support

• Manage user access, provisioning, onboarding/offboarding, and permissions across procurement platforms such as Coupa and Zip.
• Maintain accurate user access and licensing records.
• Triage and resolve procurement platform access and usage issues.
• Monitor and manage shared mailboxes and support requests.
• Handle Level 2/3 procurement system issues after initial IT triage.
• Identify recurring issues, investigate root causes, and recommend practical solutions.
• Support system releases, testing, defect resolution, and business validation.
• Assist with audit, compliance, internal controls, and documentation requirements.
• Maintain Standard Operating Procedures, job aids, and process documentation.
• Support onboarding and enablement of suppliers within procurement platforms.
• Assist users with catalogue and non-catalogue purchasing processes.
• Support procurement workflows and resolve issues such as stuck purchase orders or contracts.
• Support supplier enablement through the Coupa Supplier Portal.
• Monitor hosted and punchout catalogues and coordinate resolution of catalogue issues with suppliers.
• Support users with requisitions, approvals, purchasing, receiving, and invoicing processes.
• Help connect non-catalogue requisitions to appropriate contracts and procurement channels.
• Provide guidance and support to internal users throughout the purchasing process.

Business Analysis & Continuous Improvement

• Analyze operational data, service metrics, and recurring issues to identify trends and opportunities for improvement.
• Partner with Procurement Operations, Accounts Payable, Technology, suppliers, and business stakeholders to understand requirements and resolve issues.
• Support process mapping, documentation, testing, and implementation of system changes.
• Contribute to change management, user training, communications, and adoption activities.
• Help identify opportunities to simplify procurement processes, improve controls, and enhance the overall user experience.
• Track and report on operational metrics, issue resolution, adoption, and enablement progress.

What We’re Looking For

Must Have:

• 1–3 years of experience in procurement, procurement operations, Source-to-Pay, Procure-to-Pay, procurement systems, or a related business systems environment.
• Experience working with procurement platforms or tools, with Coupa strongly preferred.
• Exposure to other procurement platforms such as SAP Ariba, Ivalua, Jaggaer, Oracle Procurement, or similar systems will also be considered.
• Understanding of the procurement lifecycle and S2P/P2P processes, including requisitions, approvals, purchasing, purchase orders, suppliers, contracts, receiving, and invoicing.
• Strong analytical and problem-solving abilities.
• Strong communication skills and the ability to work effectively with business stakeholders.
• Strong attention to detail and the ability to manage multiple priorities.

Nice to Have

• Experience with Excel and data analysis.
• Experience supporting procurement system implementations, testing, or releases.
• Experience with supplier enablement or catalogue management.
• Experience with procurement helpdesk or Level 2/3 application support.
• Experience with sourcing and contract processes.
• Banking or financial services experience.
• Post-secondary education in Business, Supply Chain, Finance, Information Systems, or a related discipline.