Processing Associate - Specialty FT (3-month contract)

Homeward Trust; Edmonton; Hybrid; CAD 36,000 - 52,000; Full time

Job summary

Homeward Trust is seeking a Processing Associate to sort and process donated items, ensure quality and prepare Housing Support orders. The role involves cleaning, testing, and pricing merchandise for display or program use, while maintaining clean, safe work areas.

You will work closely with retail and warehouse teams in a fast-paced environment, providing strong customer service and near-term housing support fulfillment.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs and stand for extended periods.
• Comfort with a fast-paced, high-energy environment.

Responsibilities

• Sort and process donated items for display or Housing Support.
• Test and clean items; prepare them for sale or program use.
• Price merchandise and maintain orderly processing areas.
• Support Housing Support orders and ensure quality standards.
• Maintain warehouse cleanliness and safety; follow PPE rules.
• Collaborate with retail and warehouse teams as needed.

Skills

Clear communication

Flexible schedule

Customer service

Safety awareness

Physical stamina

Lifting up to 50 lbs

Attention to detail

Organizational skills

Education

High School diploma or GED

Job description

Position Summary

The Processing Associate is an integral member of the Find team, responsible for ensuring donated items are safely and efficiently sorted, cleaned, tested, priced, and prepared for placement in the appropriate areas of the store or Housing Support program.

The position works closely with retail and warehouse teams to process merchandise, prepare Housing Support orders, maintain inventory and work areas, and ensure products meet established quality and safety standards.

The successful candidate is organized, detail-oriented, comfortable working in a high-energy environment, and committed to providing excellent service to customers and Housing Support clients.

Duties & Responsibilities

Sorting and Merchandise Processing

• Sort and direct donated items into the proper designated areas and bins.
• Evaluate household items for quality, condition, and visual appearance.
• Thoroughly clean donated items for display and sale.
• Price merchandise according to established pricing guidelines and affix price tags as required.
• Move merchandise to the sales floor and place items in the appropriate area.
• Participate in recycling initiatives, including blue-bin and electronic recycling programs.
• Maintain cleanliness and organization of processing and warehouse areas.

Housing Support

• Prepare and mark boxed dish sets and pot/pan sets for the Housing Support program.
• Remove and stage Housing Support picks according to client charts in assigned warehouse bays.
• Receive and account for product orders, including beds, vacuums, cribs, and other products received from suppliers.
• Assemble pre-purchased furniture as directed.
• Ensure Housing Support products are processed, prepared, and staged according to established procedures.
• Prioritize Housing Support requirements when planning daily work activities.

Testing and Merchandise Preparation

• Test the functionality of electronic and mechanical items intended for Housing Support and the retail floor.
• Clean and repair items in accordance with established policies and procedures.
• Dispose of unsellable electronics using approved safe disposal methods.
• Merchandise and place products according to store layout and direction from front-store staff.
• Maintain a clean, safe, and organized work area and general warehouse space.
• Perform additional duties as assigned.

Steam Cleaning

• Conduct daily morning checks of the steam cleaner, ensuring appropriate levels of chemicals and supplies are available for effective operation.
• Maintain a safe work environment by organizing the workspace and securely stacking furniture.
• Follow all Personal Protective Equipment (PPE) requirements and professional training provided by Thermax.
• Assess the volume of furniture requiring cleaning and develop a daily cleaning plan based on the needs of Housing Support, retail, and the online store, with Housing Support prioritized.
• Thoroughly inspect furniture for damage, including rips, tears, cleanliness issues, and potential signs of pests such as bed bugs or rodents.
• Vacuum furniture thoroughly to remove debris from crevices, folds, and other areas.
• Maintain a steam cleaner usage checklist, including monitoring fill frequency.
• Conduct routine inspections of filters, tubes, and other equipment components and remove debris that may affect cleaning performance.
• Use cleaning chemicals appropriately, including Anti Foam, Citrus, and Powerhouse cleaner, according to established proportions and procedures

Qualifications, Skills, and Experience

• Minimum of High School diploma or GED equivalent.
• Open and transparent communication skills, both written and verbal.
• Availability Monday through Sunday, with flexibility to work evenings as required.
• Experience providing excellent customer service.
• Ability to work while wearing steel-toe shoes or boots.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods of time.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Ability to work effectively in a fast-paced, high-energy environment.
• Strong organizational and attention-to-detail skills.
• Clear criminal record check.