Priority Patient Transfer Services - Lead Hand & Training Facilitator

Transdev Ontario Manitoba; Kingston; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Employee Referral Bonus

Award Winning Company

Job summary

Transdev Ontario Manitoba is seeking two Full Time Patient Transfer Lead Hand & Training Facilitators, one in Ottawa and one in Kingston. The role focuses on leading a trained team, delivering orientation and ongoing coaching, and ensuring safety and policy compliance for non-emergency patient transfers.

The position requires supervisory experience, advanced First Aid/CPR, and strong customer service. Competitive pay ranges from $21.50 to $24.50 per hour, with comprehensive benefits and a

Qualifications

• Experience in the Non-Urgent Patient Transfer industry or related field.
• Current Advanced First Aid & CPR Certification and FR Certification or equivalent.
• Excellent customer service experience.
• Strong time and stress management skills.
• Experience entering data on computer.

Responsibilities

• Direct and coach attendants during shifts as day-to-day lead.
• Provide instruction on patient transfer assignments and monitor policy adherence.
• Ensure documentation and reports are completed accurately.
• Collaborate with Operations Manager and Supervisors on performance and training needs.
• Conduct orientation and training sessions, including First Responder certifications and refreshers.
• Oversee audits and pre-employment/annual driving assessments.
• Ensure compliance with NEMT policies and maintain equipment inventory.
• Complete reports per assessments or as directed by leadership.

Skills

Leadership/ Supervisory

First Aid & CPR Certification

Customer Service

Time and Stress Management

Data Entry

Knowledge of Ottawa/ Kingston area

Training/ Coaching

G license

Driving record clean

Immunization records compliance

Tools

Keyboard skills

Job description

Priority Patient Transfer Services is currently recruiting for 2 Full Time Patient Transfer Lead Hand & Training Facilitators. One will be based in our Ottawa, Ontario location and one will be based in Kingston, Ontario. These roles are to fill immediate openings.

Primary Responsibilities

Reporting to the Operations Manager, the Lead Hand & Training Facilitator is responsible for supporting the operational excellence, training, and ongoing development of the Non-Emergency Patient Transfer Services team. This newly combined role leads new hire orientation, delivers ongoing training and coaching to both new and existing employees, and helps maintain and enhance attendant skills to ensure safe, consistent, and high-quality patient care.

Your Role

• Acting as a working lead, you will provide day-to-day operational support by directing and coaching attendants during shifts,
• You will provide instruction on specific patient transfer assignments, monitoring adherence to company policies, procedures, and clinical standards,
• You will ensure required documentation and reports are completed accurately.
• You will work closely with the Operations Manager and Supervisors to assess performance, identify training opportunities, support quality assurance initiatives, and maintain appropriate equipment and supply inventory levels
• You will conduct all orientation & training sessions for any new, or existing staff as needed including the Emergency First Responder Certifications and Refreshers
• You will direct and give instruction to attendants as they perform specific runs and give direction where required
• You will complete reports per assessment or as directed by NEMT Director of Operations
• You will complete Audits as assigned by Health and Safety
• You will perform pre-employment and annual driving assessments
• You will ensure all attendants follow proper procedures as outlined by NEMT Policies and Procedures Manual
• You will assist with maintaining proper inventory and equipment levels for orientation and training
• All other duties as outlined by the Operations Manager or Director of Operations

The rate of pay is $21.50 to $24.50, dependent on the specific duties of the role.

Requirements

The ideal candidate will possess the following qualifications that include, but are not limited to, the following:

• You have experience within the Non-Urgent Patient Transfer industry or a related field
• You have current Advanced First Aid & CPR Certification and FR Certification or equivalent
• You have excellent, strong proven customer service experience.
• You have exceptional Time and Stress Management skills
• You have experience entering data on computer (keyboard skills)
• You have in-depth knowledge of the Ottawa, Kingston and surrounding Eastern Ontario area.
• You have enhanced organization and communications skills
• You have in-depth knowledge of Patient Transfer techniques and procedures
• You have previous Supervisory, Lead Hand or training experience
• You posses a full G licence and a clean drivers abstract
• You can provide a clean criminal record search with clear vulnerable sector searchYou have up to date immunization records and can provide the following records of: MMR, DPT, Polio, Varicella, Hepatitis B, COVID-19 (2 doses), TB Skin Test (Step 1) *must be valid within last 12 month
• You have the ability to lift 250+ lbs. using a stretcher or stair chair with partner

The rate of pay is $21.50 to $24.50, dependant on the specific duties of the role.

Benefits

The Perks

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group.

Transdev Ontario, Manitoba is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.