Print Project Coordinator – Customer Success

Dollco Print Solutions Inc.; Ottawa; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits program

Hybrid work model

Vacation and paid time off

Professional development opportunities

Job summary

Dollco Print Solutions Group is hiring a Customer Service Representative to join our Customer Service team. The ideal candidate will manage live print projects end-to-end, from order entry to delivery, utilizing our eProductivity Software and maintaining strong client relationships.

We expect at least three years in customer service or project management in printing, with solid knowledge of print production, CRM tools, and Microsoft Office.

Qualifications

• Minimum of three (3) years of experience in a similar customer service or project management role, preferably within the commercial printing industry.
• Strong understanding of the print production process, including knowledge of web press, sheetfed press, bindery, finishing, and mailing processes.
• Proficiency in print manufacturing software, CRM platforms, Microsoft Office (Word, Excel), and cloud-based systems.
• Exceptional customer service, relationship-building, problem-solving, and negotiation skills.
• Outstanding written and verbal communication skills, with the ability to convey complex technical information clearly to diverse audiences.

Responsibilities

• Managing live print production projects throughout their entire lifecycle, from order entry through prepress, printing, finishing, and final delivery.
• Utilizing Dollco eProductivity Software to create live projects from estimating systems and building jobs to customer specifications.
• Serving as the primary point of contact for clients, building strong relationships, anticipating needs, and offering proactive solutions.
• Establishing and monitoring key project milestones, approval checkpoints, and tracking project progress to resolve potential roadblocks.
• Collaborating cross-functionally with sales, prepress, production, and bindery teams to ensure projects are completed on time, within budget, and to required quality standards.
• Conducting pre-production meetings with clients and internal stakeholders to clarify project expectations and requirements.

Skills

Customer service

Communication

Relationship management

Time management

Tools

eProductivity Software

CRM

Microsoft Office

Job description

Dollco Print Solutions Group is hiring a Customer Service Representative to join our Customer Service team. The ideal candidate will manage live print projects end-to-end, from order entry to delivery, utilizing our eProductivity Software and maintaining strong client relationships.

We expect at least three years in customer service or project management in printing, with solid knowledge of print production, CRM tools, and Microsoft Office.