Field Service Technician (Production Print) - (Burnaby)

Konica Minolta Business Solutions U.S.A., Inc.; Burnaby; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Konica Minolta Business Solutions U.S.A., Inc. in Canada seeks a Production Print Field Service Technician to provide on-site maintenance and repair of production print equipment. You will diagnose issues, install and calibrate machinery, and work closely with clients to ensure top‑quality service.

You will handle parts management, maintain records, and support team members while staying current with new technologies. Travel within Canada and after-hours work may be required.

Qualifications

• Experience servicing production print machinery and related systems.
• Strong communication and customer service orientation.
• Ability to work independently in diverse client environments.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize downtime.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate with clients to deliver outstanding service and support.
• Maintain parts and call management and keep accurate records to meet KPI targets.
• Assist other team members and learn new technologies as required.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication skills

Problem solving

Education

Technical diploma or equivalent

Tools

Printer diagnostics tools

Basic networking knowledge

Job description

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top‑notch technical support and problem‑solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast‑paced, forward‑thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Responsibilities

• Perform on‑site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On‑site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• 10% - Lead referrals, assists with customer assessments and solution design
• 90% - break‑fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments
• Network Skills: Install and troubleshooting of basic printing and scanning solutions.
  Microsoft OS peer to peer and client side of server environments
  Familiar with printing from common business apps
• Solutions Knowledge: Basic understanding of solutions portfolio
• Product Knowledge: Excellent working knowledge and certification of production systems
• Color Skills: Working knowledge of calibration, and RIP configurations
• Communication Skills: Excellent verbal and written and interpersonal
  Mentoring and Instruction: 10% - based on technical expertise
  Pre/Post Consulting Ability: Moderate
  Working directions: Requires limited assistance for more difficult problems
• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
  Travelling within Canada. Candidate must provide & maintain valid travel documents at own
  expense
  Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
  Standby and afterhours work may be required
  Training may require afterhours travel and stay overs including weekends
  Perform other relevant duties as assigned by management

Why Join Us?

• Opportunity to work with cutting‑edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.
• If you're ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third‑party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.