Prestige Beauty Store Manager Lead & Grow Team

Estée Lauder Companies; Ottawa; On-site; CAD 53,000 - 66,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Store/Retail/Counter Manager to lead, coach and develop the Sales Associates team to meet all sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic in-store events, exceptional customer relationship management and the leadership of a high performing team.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Skills

Proven retail management/assistant

Customer service

Business planning

Retail operations

Team leadership

In-store events

Retail hours

POS software

Microsoft Office

Right to work in country

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Store/Retail/Counter Manager to lead, coach and develop the Sales Associates team to meet all sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic in-store events, exceptional customer relationship management and the leadership of a high performing team.