Prepress Field Service Technician

ECO3; Canada; On-site; CAD 60,000 - 90,000; Full time

Job summary

ECO3 is seeking a Field Service Engineer to install and repair prepress equipment at customer sites, verify safety and performance, and train customers on operation and maintenance.

The ideal candidate has a strong background in mechanical and electrical systems, with the ability to troubleshoot efficiently and communicate clearly with customers. Willingness to travel is essential to cover diverse client environments.

Qualifications

• Proven experience in industrial mechanics or a related field.
• Experience in prepress (printing) industry.
• Excellent analytical skills with the ability to troubleshoot complex mechanical issues.
• Strong problem-solving skills combined with logical reasoning abilities.
• Excellent communication skills, both verbal and written, for effective customer interaction.
• High degree of self-motivation required.
• Frequent travel frequently to client sites is required.

Responsibilities

• Performs preventive maintenance and repair on assigned ECO3 prepress products and related equipment.
• Documents service calls, expenses and time reports daily; submit weekly.
• Responsible for parts ordering and returning repairable spare parts.
• Promotes all ECO3 offerings (System Maintenance Agreements, Professional Services, Products).
• Adhere to all safety policies on the job and while driving company vehicle.
• Engage with ECO3 employees and collaborate with different skill-sets.
• Provide training and support to customers on equipment operation and maintenance.

Skills

Industrial mechanics

Troubleshooting

Customer interaction

Analytical skills

Self-motivation

Written communication

Tools

Prepress equipment knowledge

Electrical systems

Job description

For professionals from the ** printing industry (MUST) ** focus on offset technology and prepress.

We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. The ideal candidate will be responsible for the installation and repair of assigned ECO3 prepress products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation. This role requires a strong understanding of various mechanical and electrical systems, along with the ability to troubleshoot and resolve issues efficiently. The Field Service Engineer will work closely with customers to ensure their equipment operates at peak performance.

Duties:

• Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
• Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.
• Responsible for parts ordering and returning repairable spare parts components.
• Promotes all ECO3 offerings (i.e. System Maintenance Agreements, Professional Services, Products)
• Adhere to all safety policies on the job and while driving company vehicle.
• Engage with other ECO3 employees and be able to work effectively with different skill-sets, emotions and motives.
• Product expertise might be limited to similar product lines and customer environments: processors, proofing systems, commercial, newspaper.
• Provide training and support to customers on equipment operation and maintenance.

Qualifications:

• Proven experience in industrial mechanics or a related field.
• Experience in prepress (printing) industry
• Excellent analytical skills with the ability to troubleshoot complex mechanical issues.
• Strong problem-solving skills combined with logical reasoning abilities.
• Excellent communication skills, both verbal and written, for effective customer interaction.
• High degree of self-motivation required.
• Frequent travel frequently to client sites is required.

Join our team as a Field Service Technician and contribute your expertise while growing your career in a supportive environment. Your skills will play a vital role in ensuring our clients receive top-notch service and support.