Digital Press Service Engineer

Employee Workplace; Montreal; Presencial; CAD 31 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Indigo platform training

Certification programs

Career development opportunities

Holidays and PTO

Mileage reimbursement

Resumo da oferta

Employee Workplace is seeking a Digital Press Field Engineer to support customers in Montreal and surrounding area. You will diagnose and resolve press issues, ensure equipment reliability, and provide hands-on support from installation through ongoing success.

This role blends deep technical work with customer engagement, leveraging AI and remote diagnostics to accelerate resolution. Travel is required, with domestic and occasional international trips.

Qualificações

• 3+ years of field service or electromechanical experience
• Technical diploma or degree in Electronics, Mechanical Engineering, or related field
• Strong troubleshooting across print quality, mechanical, and electrical domains
• Working knowledge of AC/DC electrical circuits and proficiency with a multimeter
• Proven experience in customer training or technical mentoring
• Excellent communication and presentation skills with a customer-first mindset
• Ability to travel frequently domestically, with occasional international travel
• Must speak English and be able to travel to the United States for training

Responsabilidades

• Install, commission, and calibrate digital presses at customer sites
• Diagnose and resolve hardware, software, and process-related issues
• Perform routine maintenance, software upgrades, and preventive service
• Deliver on-site and remote technical support
• Maintain service records and reports
• Lead structured Ramp-Up programs for new customers during the critical first 30–90 days of production
• Train press operators and production staff on press operation and workflow, color management and media handling, maintenance best practices, and troubleshooting and quality control
• Assess operator skill levels and tailor coaching approaches accordingly
• Collaborate cross-functionally with Sales, Applications, and Customer Success teams to ensure seamless customer onboarding
• Serve as a technical mentor who builds long-term confidence and capability within customer teams

Conhecimentos

Field service experience

Troubleshooting

Customer training

Communication skills

Time management

Formação académica

Technical diploma in Electronics

Bachelor's degree in Mechanical Engineering

Ferramentas

Multimeter

Descrição da oferta de emprego

Digital Press Field Engineer

W2 Contract | 24 Months+

Location: covering Montreal and surrounding area

Must have a valid driver's license and insurance, Kilometer and cell phone allowance

Starting pay is $27+/hour depending on experience

About the Role

We're looking for a skilled Digital Press Field Engineer to serve as the frontline technical expert for our customers. In this role, you'll diagnose and resolve complex press issues, ensure equipment reliability, and deliver the hands-on support that keeps our customers running at peak performance.

This isn't just a break-fix role. You'll be a trusted partner throughout the customer journey — from initial installation through long-term success — leveraging cutting-edge AI and remote diagnostic tools to proactively identify issues and accelerate resolution. If you thrive at the intersection of deep technical expertise and genuine customer engagement, this role was built for you.

What You'll Do

Technical Field Service

• Install, commission, and calibrate digital presses at customer sites
• Diagnose and resolve hardware, software, and process-related issues with speed and precision
• Perform routine maintenance, software upgrades, and preventive service
• Deliver both on-site and remote technical support as needed
• Maintain accurate service records, documentation, and reports

Customer Success & Training

• Lead structured Ramp-Up programs for new customers during the critical first 30–90 days of production
• Train press operators and production staff on press operation and workflow, color management and media handling, maintenance best practices, and troubleshooting and quality control
• Assess operator skill levels and tailor coaching approaches accordingly
• Collaborate cross-functionally with Sales, Applications, and Customer Success teams to ensure seamless customer onboarding
• Serve as a technical mentor who builds long-term confidence and capability within customer teams

What You Bring

• 3+ years of field service or Electromechanical experience, ideally with digital printing equipment
• Technical diploma or degree in Electronics, Mechanical Engineering, or a related field is preferred.
• Strong troubleshooting ability across print quality, mechanical, and electrical domains
• Working knowledge of AC/DC electrical circuits and proficiency with a multimeter
• Proven experience in customer training or technical mentoring
• Excellent communication and presentation skills with a customer-first mindset
• Ability to travel frequently domestically, with occasional international travel
• Self-directed with strong time management and problem-solving skills
• Must speak English and be able to travel to the United States for training

Preferred Qualifications

• Indigo Certification(s) or direct experience with Indigo presses an added plus
• Solid understanding of digital press technology, color theory, and RIP/workflow systems
• Familiarity with DFE/RIP software such as Smart Stream, Esko, or EFI
• Knowledge of Lean or Six Sigma methodologies
• Multilingual skills are a plus

What's Included

While on contract, you'll receive access to Indigo platform training and certification, career development opportunities within a global organization, holidays and PTO time, and mileage reimbursement.