Field Service Technician - Cranbrook, BC

Xerox; Cranbrook; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health plan

Wellness credits

HSA contribution

Paid time off

Job summary

Xerox is expanding its Technical Services division and seeks professional field service technicians to delight customers. You will repair and troubleshoot devices, ensuring top-notch service and device readiness across client sites.

The role emphasizes electro-mechanical skills, strong time management, and the ability to meet productivity targets while maintaining safety and efficiency on the job.

Qualifications

• Electro-mechanical experience using multi-meters and reading electrical schematics.
• Strong time management and reliability; punctual and dependable.
• Valid driver's license with appropriate insurance coverage.
• Physically active role requiring lifting up to 50 pounds and movement throughout the day.

Responsibilities

• Provide outstanding service to clients; ensure devices work correctly and customers receive top-notch service.
• Use electro-mechanical skills to repair devices; Xerox offers training.
• Aim for key productivity metrics: 5 calls per day, 50% first-time fix, 2–4 hour response times, minimize parts cost.

Skills

Electro-mechanical experience

Time management

Reliability

Valid driver's license

Physical stamina

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.


• Use electro-mechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.


• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.


• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a \"10 minutes early is on time, and on time is late\" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.


• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.


• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:


• Comprehensive understanding of our company and customer service culture.


• Clear expectations in reference to call load, territory alignment and client satisfaction.


• Thorough knowledge base of the equipment and inventory needs to support your territory.


• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.


• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.


• Paid time off, plus holidays and personal days.