Préposé(e), Service à la clientèle/ Guest Services Representative

Jones Lang LaSalle Incorporated; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

Une entreprise avant-gardiste recherche un représentant des services aux invités pour offrir une expérience client exceptionnelle. Dans ce rôle, vous serez le premier point de contact pour les clients, fournissant des informations sur le centre commercial et ses services. Vous aurez l'opportunité de créer des interactions mémorables et de contribuer à l'amélioration continue des services. Si vous êtes passionné par le service à la clientèle et que vous aimez interagir avec les gens, cette position est faite pour vous. Rejoignez une équipe dynamique et contribuez à façonner une expérience client inoubliable dans un environnement stimulant.

Qualifications

• Expérience préalable en service à la clientèle est préférée.
• Capacité à travailler dans un environnement dynamique tout en maintenant un professionnalisme élevé.

Responsibilities

• Répondre aux demandes d'information et fournir des informations sur les services offerts.
• Créer des interactions mémorables avec les clients et fournir un excellent service.

Skills

Service à la clientèle

Communication bilingue (Français/Anglais)

Proactivité

Multitâche

Education

Diplôme de secondaire

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

CE QUE VOUS FEREZ

As a Guest Services Representative, you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d'Anjou.

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools.
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.
• Constantly strive to improve and build upon the centre's service and seek new ideas to incorporate into the service menu.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Sell shopping centre gift cards and balance sales to transactions.
• Project a positive attitude over the telephone and in person.
• Assist guests by providing directions/information and answering questions.
• Empower and motivate Guest Services teams to create memorable customer experiences and interactions.
• Maintain store knowledge about merchandise, price points, sales or special events to offer gifts or store suggestions based on the shopper's needs.
• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Assume other duties and responsibilities as assigned.
• Support the supervisor in various administrative tasks.

WHAT WE’RE LOOKING FOR

• High school education.
• Previous customer service experience preferred.
• Positive attitude and a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel.
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.
• Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus.
• Must be friendly, approachable, proactive and solution-focused.

Location: On-site – Montreal, QC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!