Préposé(e), Service à la clientèle/ Guest Services Representative

Jones Lang LaSalle Incorporated; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Representative to enhance customer experiences in a vibrant shopping center. This role involves providing information, assisting shoppers, and creating memorable interactions. Ideal candidates will possess a high school education and a positive attitude, with a strong desire to deliver exceptional service. Join a team that values your contributions and encourages your growth in a fast-paced environment where every day brings new opportunities to shine.

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Starke Kommunikationsfähigkeiten in Französisch und Englisch.

Responsibilities

• Bereitstellung von Informationen über Einzelhändler und Dienstleistungen.
• Interaktion mit Kunden und Einzelhändlern in einer höflichen und effizienten Weise.
• Unterstützung bei Werbeveranstaltungen und Verwaltung von Geschenkkarten.

Skills

Kundenservice

Bilingual (Französisch/Englisch)

Multitasking

Kommunikationsfähigkeiten

Education

High School Diploma

Job description

Jones Lang LaSalle Incorporated

Montreal

CAD 35,000 - 55,000

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

CE QUE VOUS FEREZ

As a Guest Services Representative, you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d'Anjou.

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools.
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.
• Constantly strive to improve and build upon the centre's service and seek new ideas to incorporate into the service menu.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Sell shopping centre gift cards and balance sales to transactions.
• Project a positive attitude over the telephone and in person.
• Assist guests by providing directions/information and answering questions.
• Empower and motivate Guest Services teams to create memorable customer experiences and interactions.
• Maintain store knowledge about merchandise, price points, sales or special events to offer gifts or store suggestions based on the shopper's needs.
• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Assume other duties and responsibilities as assigned.
• Support the supervisor in various administrative tasks.

WHAT WE’RE LOOKING FOR

• High school education.
• Previous customer service experience preferred.
• Positive attitude and a strong desire to provide excellent customer service.
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel.
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.
• Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus.
• Must be friendly, approachable, proactive and solution-focused.

Location: On-site – Montreal, QC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!