Premier Lodge Operations & Guest Experience Director

Western Trophy Outfitters - Great Grey Outfitters; Shipman; Sur place; CAD 65 000 - 90 000; Plein temps

Résumé du poste

Great Grey Outfitters in Saskatchewan seeks a Lodge Operations Manager & Guest Experience Director to lead daily lodge operations and ensure an exceptional guest experience. The role coordinates with kitchen, bar, and housekeeping teams while maintaining high standards of cleanliness and safety.

You will supervise staff, manage check-in/check-out, handle inquiries, and tailor service to guests. This full-time, on-site position requires scheduling, budgeting support, and collaboration with

Qualifications

• Experience in hospitality or lodge management, including oversight of guest services, housekeeping, and food and beverage operations.
• Strong leadership and team management abilities, with skills in staff scheduling, training, and performance supervision.
• Excellent customer service and communication skills, with a focus on creating personalized, memorable guest experiences.
• Organizational and problem-solving skills, including the ability to manage multiple priorities, address issues promptly, and maintain operational standards.
• Basic administrative, budgeting, and reporting skills, with comfort using common office and reservation software.
• Ability to work on-site in Shipman, SK, including evenings, weekends, and peak-season hours as needed.
• Knowledge of or interest in outdoor recreation, hunting, or wilderness lodge environments is an asset.
• Previous experience in remote or resort-style operations and a valid driver’s license are beneficial.

Responsabilités

• Oversee day-to-day lodge operations and ensure an exceptional guest experience.
• Manage lodging services, coordinate with kitchen and bar staff, and supervise housekeeping and maintenance to maintain high standards of cleanliness, safety, and comfort.
• Oversee guest check-in and check-out processes, handle guest inquiries and feedback, and ensure personalized, attentive service throughout each stay.
• Schedule and supervise staff, align service delivery with hunting operations and activities, and monitor inventory for food, beverages, supplies, and equipment.
• Collaborate with ownership and guides on operational planning, assist with basic budgeting and reporting, and support marketing and guest communication efforts to drive repeat visits and referrals.

Description du poste

Great Grey Outfitters in Saskatchewan seeks a Lodge Operations Manager & Guest Experience Director to lead daily lodge operations and ensure an exceptional guest experience. The role coordinates with kitchen, bar, and housekeeping teams while maintaining high standards of cleanliness and safety.

You will supervise staff, manage check-in/check-out, handle inquiries, and tailor service to guests. This full-time, on-site position requires scheduling, budgeting support, and collaboration with