Practitioner Growth & Onboarding Specialist

Fullscript; Canada; Remote; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Remote-first flexibility

Flexible PTO

RRSP/401k match

Stock options

Premium benefits package

Fullscript discounts

Continuous learning opportunities

Job summary

Fullscript is hiring a Sales/Customer Success professional to own practitioner relationships, guiding onboarding and ongoing growth across a defined book of business. You will convert sign-ups, drive adoption, and cross-sell products while managing multiple accounts and documenting interactions in the CRM.

The role supports remote-first work in Canada, with compensation details noted, and a focus on engagement and retention through training and regular communications.

Qualifications

• 2–4 years of experience in Sales, Customer Success, Account Management, or similar client-facing role.
• Strong communication, relationship management, and problem-solving skills.
• Experience conducting customer calls, trainings, or presentations.
• Ability to manage a book of business and prioritize work across multiple accounts.
• Experience using CRM systems such as Salesforce or similar tools.
• Ability to learn and apply product knowledge across multiple offerings.

Responsibilities

• Convert new practitioner sign-ups into ordering accounts and take them from first order to a consistent ordering rhythm.
• Sell additional product lines, such as Labs and storefront, into existing accounts.
• Hit monthly and quarterly targets for new ordering accounts and cross-sell.
• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
• Support practitioners in progressing from initial use to consistent and effective execution.
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
• Document all practitioner interactions, activities, and follow-ups in CRM systems.
• Identify risks to adoption or engagement and take action to address them or escape when needed.
• Gather and relay practitioner feedback, insights, and product-related observations to internal teams.
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
• Build and maintain trusted relationships with practitioners to support long-term engagement and retention.

Skills

Experience 2–4 years

Strong communication

Relationship management

Problem solving

Customer calls/trainings

Book of business management

CRM experience (Salesforce)

Tools

Salesforce

Job description

Fullscript is hiring a Sales/Customer Success professional to own practitioner relationships, guiding onboarding and ongoing growth across a defined book of business. You will convert sign-ups, drive adoption, and cross-sell products while managing multiple accounts and documenting interactions in the CRM.

The role supports remote-first work in Canada, with compensation details noted, and a focus on engagement and retention through training and regular communications.