Practice Growth Specialist

Fullscript; Canada; Remote; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Remote-first flexibility

Flexible PTO

RRSP/401k match

Stock options

Premium benefits package

Fullscript discounts

Continuous learning opportunities

Job summary

Fullscript is hiring a Sales/Customer Success professional to own practitioner relationships, guiding onboarding and ongoing growth across a defined book of business. You will convert sign-ups, drive adoption, and cross-sell products while managing multiple accounts and documenting interactions in the CRM.

The role supports remote-first work in Canada, with compensation details noted, and a focus on engagement and retention through training and regular communications.

Qualifications

• 2–4 years of experience in Sales, Customer Success, Account Management, or similar client-facing role.
• Strong communication, relationship management, and problem-solving skills.
• Experience conducting customer calls, trainings, or presentations.
• Ability to manage a book of business and prioritize work across multiple accounts.
• Experience using CRM systems such as Salesforce or similar tools.
• Ability to learn and apply product knowledge across multiple offerings.

Responsibilities

• Convert new practitioner sign-ups into ordering accounts and take them from first order to a consistent ordering rhythm.
• Sell additional product lines, such as Labs and storefront, into existing accounts.
• Hit monthly and quarterly targets for new ordering accounts and cross-sell.
• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
• Support practitioners in progressing from initial use to consistent and effective execution.
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
• Document all practitioner interactions, activities, and follow-ups in CRM systems.
• Identify risks to adoption or engagement and take action to address them or escape when needed.
• Gather and relay practitioner feedback, insights, and product-related observations to internal teams.
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
• Build and maintain trusted relationships with practitioners to support long-term engagement and retention.

Skills

Experience 2–4 years

Strong communication

Relationship management

Problem solving

Customer calls/trainings

Book of business management

CRM experience (Salesforce)

Tools

Salesforce

Job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.

The Opportunity

Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows

What you’ll do

• Convert new practitioner sign‑ups into ordering accounts and take them from first order to a consistent ordering rhythm.
• Sell additional product lines, such as Labs and storefront, into existing accounts.
• Hit monthly and quarterly targets for new ordering accounts and cross‑sell.
• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
• Support practitioners in progressing from initial use to consistent and effective execution.
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
• Document all practitioner interactions, activities, and follow‑ups in CRM systems.
• Identify risks to adoption or engagement and take action to address them or escape when needed.
• Gather and relay practitioner feedback, insights, and product‑related observations to internal teams.
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
• Build and maintain trusted relationships with practitioners to support long‑term engagement and retention.

What you bring to the table

Required:

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client‑facing role.
• Strong communication, relationship management, and problem‑solving skills.
• Experience conducting customer calls, trainings, or presentations.
• Ability to manage a book of business and prioritize work across multiple accounts.
• Experience using CRM systems such as Salesforce or similar tools.
• Ability to learn and apply product knowledge across multiple offerings.

Bonus if you have

• Experience in healthcare, wellness, or digital health environments.
• Familiarity with practitioner workflows or clinical operations.
• Experience working to sales targets or quota.

What we can offer you

• Salary range:$60k to $75k CAD
• Variable compensation tied to account and order milestones, on top of base salary.
• Remote‑first flexibility to work where you work best.
• Flexible PTO and competitive pay, because work‑life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high‑quality wellness products
• Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewardspackage.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [e-mail].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

@fullscript on YouTube

FullScript on LinkedIn