Post-Sales Operations & Strategy Lead

Jaide Health; Canada; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Group benefits

Holiday time off

Stock options

Job summary

Spellbook is seeking a Customer Success Operations Manager in Canada to define and lead the post-sale function. You will own reporting, forecasting, tooling, and processes, partnering with CS leadership to remove friction while working with GTM teams to align strategy with company goals.

You will design operating models, drive adoption of new processes, and oversee the CS tech stack, data models, and cross-functional initiatives to scale the business.

Qualifications

• 5+ years in CS Operations, Revenue Ops, or GTM Systems.
• Experience implementing post-sale tooling and platforms.
• Proficient in CRM reporting and BI tooling (Omni).
• Strong business acumen with post-sale metrics such as NRR, GRR, churn, expansion, time-to-value, adoption, and capacity planning.
• Proven ability to drive adoption and redesign processes.
• Ability to lead cross-functional projects with autonomy.
• Excellent written and verbal communication; strong organization.

Responsibilities

• Build the reporting layer CS runs on end-to-end, including churn, adoption, and capacity metrics.
• Own renewal and churn forecasting with risk signals and playbooks.
• Engineer the CS tech stack (Vitally, HubSpot) and data model for CS.
• Enable new business processes including segmentation, onboarding, QBRs, renewals, and expansions.
• Coordinate cross-team initiatives like sales-to-CS handoffs and product feedback loops.

Skills

Customer Success Operations

Revenue Operations

GTM Systems

Process design

AI tooling

Tools

Vitally

HubSpot

Job description

Spellbook is seeking a Customer Success Operations Manager in Canada to define and lead the post-sale function. You will own reporting, forecasting, tooling, and processes, partnering with CS leadership to remove friction while working with GTM teams to align strategy with company goals.

You will design operating models, drive adoption of new processes, and oversee the CS tech stack, data models, and cross-functional initiatives to scale the business.