Powersports Retail Customer Specialist

Avanti Software Inc.; Ottawa; On-site; CAD 20,000 - 28,000; Full time

Job summary

Royal Distributing in Ottawa, Ontario is seeking a Customer Service Associate for our busy retail location. You’ll interact with customers, recommend products, and help ensure an exceptional in-store experience. The role requires strong communication, teamwork, and a customer‑first mindset.

The team handles warranty questions, returns, merchandising, and daily sales operations while maintaining safety standards and campus policy compliance. Equipment includes POS systems and seasonal shifts.

Qualifications

• Demonstrated ability to deliver outstanding customer service.
• Self-motivated with a strong work ethic.
• Team player with respect for co-workers and customers.
• Excellent verbal communication and effective listening skills.
• Knowledge of the powersports industry is an asset.

Responsibilities

• Determining customer needs and recommending products for purchase
• Act as the liaison between customers & manufacturers to resolve all warranty issues and returns
• Working together with the retail team to meet and exceed store objectives
• Assisting with merchandising and maintaining visual standards
• Track and follow-up with vendors to ensure the timely resolution of open claims
• Manage the flow of goods for special orders, products on-hold, and store orders
• Assist on the retail sales floor for promotional events as required
• Adhering to company safety policy and safety compliance regulations
• Working POS systems to help serve customers
• Process customer transactions and ensure a positive customer experience
• Other tasks as assigned by your supervisor/manager

Skills

Customer service

Work ethic

Team player

Communication

Powersports knowledge

Job description

Royal Distributing in Ottawa, Ontario is seeking a Customer Service Associate for our busy retail location. You’ll interact with customers, recommend products, and help ensure an exceptional in-store experience. The role requires strong communication, teamwork, and a customer‑first mindset.

The team handles warranty questions, returns, merchandising, and daily sales operations while maintaining safety standards and campus policy compliance. Equipment includes POS systems and seasonal shifts.