Post-Sales Solutions Engineer - Climate Tech (Hybrid)

Climate X; Vancouver; Hybrid; CAD 174,121 - 243,770; Part time

Benefits offered by this job

Hybrid in-office 3 days/week

Training & conference budget £1,000/yr

Pension contribution scheme

Mental Health & Wellbeing support

Job summary

Climate X in London is seeking a Post-Sales Solutions Engineer on a contract basis. You will own the customer journey from onboarding to expansion, ensuring smooth integrations and successful deployments for banking, asset management, private equity and advisory clients.

You will lead onboarding, conduct training, provide proactive support, manage scope with Professional Services, and foster trusted relationships to drive renewals and expansions.

Qualifications

• Experience in leading technical onboarding for enterprise clients.
• Ability to train clients and run knowledge-sharing workshops.
• Strong focus on delivering value and ensuring customer success.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Lead technical onboarding for new clients - integration + data connectivity, configuration, technical validation to drive time-to-value in partnership with CSM.
• Deliver client training sessions and knowledge-sharing workshops as part of onboarding.
• Provide proactive technical support and troubleshooting to customers if not resolved through support, working closely with Product, Engineering, and Science as needed
• Deliver the services and deliverables agreed as part of the customer contract aligned to the agreed scope, timelines, and SLAs
• Scope Professional Services opportunities with the Professional Services Lead for existing customers and execute on them as per agreed scope, timelines, and SLAs
• Build strong, trusted relationships with customers that drive renewals and expansions supporting CSMs/AEs with technical validation for expansion use cases as required
• Analyze client usage patterns and feedback to identify product-improvement opportunities.
• Delineate between commercial CSM and technical SEs in effective pod structure (banking, REAM etc)

Skills

Onboarding

Client relations

Technical troubleshooting

Solution design

Tools

HubSpot

JIRA

Job description

Climate X in London is seeking a Post-Sales Solutions Engineer on a contract basis. You will own the customer journey from onboarding to expansion, ensuring smooth integrations and successful deployments for banking, asset management, private equity and advisory clients.

You will lead onboarding, conduct training, provide proactive support, manage scope with Professional Services, and foster trusted relationships to drive renewals and expansions.