Account Manager - Canada - Sustainability / SaaS

Mayflower Recruitment Ltd; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager for a prominent SaaS client aiming to decarbonise buildings and construction. This full-time role primarily focuses on retaining and growing mid-tier and large customer accounts in North America. Ideal candidates will have proven B2B SaaS experience, a customer-centric approach, and a data-driven mindset. Collaboration and metrics-driven performance are key aspects of this position.

Qualifications

• Proven experience in B2B SaaS and Account Management.
• Experience in closing revenue expansion opportunities over €15,000.
• Proactive engagement style and comfort with outreach.

Responsibilities

• Lead efforts to retain and grow existing customer base.
• Build and maintain strong relationships with customers.
• Identify and close expansion opportunities using product suite.
• Collaborate with market teams to act on industry opportunities.
• Segment accounts to target appropriate customers.

Skills

B2B SaaS experience

Customer Success

Data-driven mindset

Metrics-driven

Collaboration skills

Proficiency in English

Job description

Account Manager - Canada - Sustainability / SaaS

We are looking for an experienced Account Management Specialist to join a leading SaaS client, working to decarbonise buildings and construction, currently responsible for around 40% of global carbon emissions. The focus will be on the North American market and large global customers.

Responsibilities

• Lead efforts to retain and grow the existing customer base, focused on mid‑tier and large customers, driving Gross and Net Revenue retention.
• Build strong, trusted relationships with customers as the basis for revenue expansion and retention.
• Own and manage renewals to maximise this compelling event.
• Identify, nurture, and close expansion opportunities, utilizing our product suite for cross‑sell and effective white‑space mapping.
• Use data and work with CS Ops to proactively identify churn‑risk customers and devise retention solutions.
• Collaborate with the North American market team to act on industry opportunities, attend events and support marketing campaigns.
• Proactively segment and order accounts to target the right customers.
• Drive improvements in retention and growth strategies, acting as a changemaker.

Qualifications

• Proven experience in B2B SaaS, Customer Success or Account Management, driving NRR.
• Experience in identifying, nurturing and closing €15,000+ revenue expansion opportunities.
• Data‑driven mindset—use analytics to uncover insights and develop action plans.
• Proactive, creative, and customer‑centric engagement style.
• Comfort with phone outreach to drive retention or expansion.
• Collaboration skills—engage sales, product, CS, or others to maximise success.
• Metrics‑driven—excel in meeting individual and team targets.
• Proficiency in English.
• Experience in LCA, building sustainability or embodied carbon is beneficial but not required.

Seniority level

Associate

Employment type

Full‑time

Job function

Business Development

Industries

Software Development and Construction

Mayflower is acting as an Employment Agency in relation to this vacancy.