Post Sales Solutions Engineer (Contract)

Climate X; Vancouver; On-site; CAD 174,121 - 243,770; Part time

Benefits offered by this job

Hybrid in-office 3 days/week

Training & conference budget £1,000/yr

Pension contribution scheme

Mental Health & Wellbeing support

Job summary

Climate X in London is seeking a Post-Sales Solutions Engineer on a contract basis. You will own the customer journey from onboarding to expansion, ensuring smooth integrations and successful deployments for banking, asset management, private equity and advisory clients.

You will lead onboarding, conduct training, provide proactive support, manage scope with Professional Services, and foster trusted relationships to drive renewals and expansions.

Qualifications

• Experience in leading technical onboarding for enterprise clients.
• Ability to train clients and run knowledge-sharing workshops.
• Strong focus on delivering value and ensuring customer success.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Lead technical onboarding for new clients - integration + data connectivity, configuration, technical validation to drive time-to-value in partnership with CSM.
• Deliver client training sessions and knowledge-sharing workshops as part of onboarding.
• Provide proactive technical support and troubleshooting to customers if not resolved through support, working closely with Product, Engineering, and Science as needed
• Deliver the services and deliverables agreed as part of the customer contract aligned to the agreed scope, timelines, and SLAs
• Scope Professional Services opportunities with the Professional Services Lead for existing customers and execute on them as per agreed scope, timelines, and SLAs
• Build strong, trusted relationships with customers that drive renewals and expansions supporting CSMs/AEs with technical validation for expansion use cases as required
• Analyze client usage patterns and feedback to identify product-improvement opportunities.
• Delineate between commercial CSM and technical SEs in effective pod structure (banking, REAM etc)

Skills

Onboarding

Client relations

Technical troubleshooting

Solution design

Tools

HubSpot

JIRA

Job description

About us

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-classinvestors. We’re a wonderfully diverse, growing team with physical offices in London and New York City.

Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We’re excited to have the opportunity to speak with you during this process.

Our mission

To deepen the understanding of our changing planet and inspire meaningful action.

What we do

• We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s).


• Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.


• Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets.


• Customers choose us thanks to our ecosystem of products that help solve real human problems and drive tangible business benefits. They love our customer-centric mindset, as well as our pace of innovation in the market.

As a Post-Sales Solutions Engineer, you’ll own the customer journey from implementation to expansion. You’ll ensure smooth onboarding, robust integrations, and lasting success for our global banking, asset management, private equity and advisory clients.
You will:

• Lead technical onboarding for new clients - integration + data connectivity, configuration, technical validation to drive time-to-value in partnership with CSM.


• Deliver client training sessions and knowledge-sharing workshops as part of onboarding.


• Provide proactive technical support and troubleshooting to customers if not resolved through support, working closely with Product, Engineering, and Science as needed


• Deliver the services and deliverables agreed as part of the customer contract aligned to the agreed scope, timelines, and SLAs


• Scope Professional Services opportunities with the Professional Services Lead for existing customers and execute on them as per agreed scope, timelines, and SLAs


• Build strong, trusted relationships with customers that drive renewals and expansions supporting CSMs/AEs with technical validation for expansion use cases as required


• Analyze client usage patterns and feedback to identify product-improvement opportunities.


• Delineate between commercial CSM and technical SEs in effective pod structure (banking, REAM etc)

Desirable Skills:

• Experience in financial services, ESG, or climate-risk data domains.


• Familiarity with tools such as HubSpot,JIRA, or similar.


• Prior exposure to working with geospatial data.


• A genuine passion for helping clients use technology to build climate resilience.

Flexibility with travel, for client visits.

BENEFITS

• Contribute to a business making purposeful impact related to climate change


• Monthly training & conference budget to help you upskill and develop your career (\u00a31,000 per year)


• 6 monthly appraisals and 12 monthly pay reviews


• Pension contribution scheme


• Hybrid working (3 days/week in office)


• Mental Health and Wellbeing support via Oliva


• 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)


• Optional quarterly socials, dinners, and fun nights out


• A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office


• Cycle to work scheme via gogeta


• Enhanced maternity and paternity


• Pawternity


• Dog friendly office (official residence of Alfie, Chief Mischief Officer)

EQUAL OPPORTUNITIES

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.

Job posting details for Post Sales Solutions Engineer (Contract) at Climate X in London. . ClimateTechList gathers 9,000+ job openings from over 509 climate tech companies and updates them daily.