POS Support Specialist _Toronto

Chowbus; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Company holidays

Flexible PTO

Monthly stipend

Job summary

Chowbus is hiring a POS Support Specialist to assist merchants and internal teams with POS software and hardware issues, onboarding, documentation, and testing. You will resolve technical inquiries, support campaigns, and provide guidance across platforms to drive adoption.

The role requires 1–3+ years in customer/technical support, and fluency in both English and Chinese. Travel to client sites is possible as needed. Chowbus offers holidays, PTO, and a monthly stipend.

Qualifications

• 1–3+ years in customer, product, or technical support (SaaS preferred).
• Strong troubleshooting skills and CRM like Salesforce.
• Excellent communication with a friendly, professional tone.
• Fluent in English and Chinese.

Responsibilities

• Onboard and support merchants through hardware installation and software configuration.
• Provide technical & product support via phone, chat, and email.
• Troubleshoot issues and coordinate with internal teams.
• Occasional onsite support for escalated issues.
• Collaborate cross-functionally to improve the product and processes.
• Help merchants optimize campaigns and usage for value.

Skills

Customer support

Technical support

SaaS experience

Communication skills

English & Chinese

Tools

Salesforce

Job description

Chowbusis a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.

We are hiring a POS Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

What You'll Focus On

• Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
• Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
• Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
• Provide occasional onsite support for escalated issues and solution coordination.
• Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
• Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.

What You Bring

• 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
• Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
• Exceptional communication skills, with a friendly and professional tone.
• A passion for technology and delivering outstanding client experiences.
• Working Conditions: May occasionally travel to client site for trouble shooting.
• Fluent in Chinese and English required

What We Offer

• Company holidays
• Flexible Paid Time Off (PTO)
• Monthly Stipend

The salary for this role is CAD$60,000-CAD$70,000